IT Business Relationship Manager (#MITP)

February 15, 2024

IT Business Relationship Manager (#MITP)

ReferenceBNP-001294

  • Standard / Permanent
  • ES-MD-Madrid
  • INFORMATION TECHNOLOGY
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BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with in excess of 202,000 employees with solid roots in Europe, a significant and growing presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

The BNP Paribas Group is organised around two main activities: Retail Banking & Services and Corporate & Institutional Banking (CIB).

MADRID IT Platform

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

MISSION

The primary objectives of this role are to ensure that the IT services provided to our clients meet business needs and the financial management is understood and communicated. Strategic directives of IT Production are communicated to the teams.

The scope of this role encompasses services provided by the CIB.

Collaboration and Input to technical reviews undertaken by the technical Domain Heads and Product Owners is critical to ensuring the needs of the businesses are represented and accommodated in the design of current and new IT solutions.

In the event of a critical incident oversee the operational response and authorise communications issued to the business clients.

RESPONSIBILITIES

The Business Relationship Manager acts as the main point of contact between the CIB I&P teams and recipients of the services provided. In this role the Business Relationship Manager is responsible for the following Client facing activities:

•             Oversee the Services that are provided to each Client

•             Ensure each Client has a formal contract or agreement to underpin the Services

•             Agree an annual Budget for each Client

•             Work in conjunction with the I&P Operational teams on new Initiatives

•             Perform Service Review Meetings on a regular basis with each Client

•             Co-ordinate activities between I&P Operational teams and Client IT Teams

•             Follow annual invoicing process for each client

•             Attend Steering meetings for each major new Client initiative where appropriate

•             Provide Global co-ordination for Clients where appropriate

•             Create and manage new Financial Proposals

•             Ensure there is a signed and up-to-date SLA in place for each outsourcing activity

•             Add KPIs and KRIs that have been agreed by the relevant Product Owner and Service Management team are added to customers SLA’s.

•             Ensure any performance issues or concerns with the relevant material outsourced activity under the scope of London Branch Infrastructure is highlighted to the attention of the head of the business line or function.

•             For each relevant outsourcing agreements under the scope of London Branch Infrastructure, there is at least an annual formal, minuted review of the level of service provision with the service provider.

The Business Relationship Manager is also responsible for the following internal activities:

•             Identify existing process that can be streamlined and enhanced

•             Provide Budget and Forecast information for I&P management

•             Provide Service Sold Information, digitally, for I&P management

•             Services, Volumes, Charges, Agreements

•             Work with I&P Teams, Globally, to align Service descriptions

•             Co-ordinate activities between I&P Operational teams

Additionally, the Business Relationship Manager will work on Specific I&P Strategic Activities identified by the Global ITO Production CTO.

This role will also cover the line Management of the BRM team members in Madrid.

•             Setting goals and objectives with team members as part of Objectives and Appraisal process and to follow-up them regularly.

•             Perform weekly team meetings and one to one catch ups promoting bi-directional feedback

•             Empower the team and let them grow in a positive, collaborative and client oriented mindset

•             Ensure team capabilities and skills also promote the adequate environment to let them grow and evolve

REQUIREMENTS

Experience:

IV.          Professional Skills, Abilities and Experience

The ideal candidate has a strong background on the following points:

–              Extensive operational experience/knowledge working on IT Production environments

–              Leadership experience

–              Service Management and Financial knowledge

–              Excellent communication skills – orally and in writing

–              Customer-oriented

–              Ability to collaborate/work as a team member

– Ability to inspire others and generate engagement

– Ability to anticipate business/strategic developments

–              managerial skills & experience

TRANSVERSAL SKILLS

o             Analytical ability, Solid judgement with ability to make good decisions

o             Ability to negotiate and sustain networking relationships

o             Ability to understand, explain and support change

V.           Personal Attributes

•             Collaborative mindset with multiple stakeholders

•             Analytical mind-set

•             Ability to work well under pressure, ability to work autonomous and in team environment

•             Good interpersonal and communication skills.

Languages:

 •  English:Fluent

SKILLS

Technical:

BUSINESS SKILLS

o             IT knowledge and Ability to master IT Tools (Excel, Power query)

o             Deep IT Infrastructure knowledge (Desktop and servers environment, cluster, virtualization)

o             Asset Management knowledge

QUALIFICATIONS

•             ITIL Foundation certificate will be desirable

•             CSAM certification will be valued

Trasversal & Behavioral:

 •  Analytical Ability

 •  Ability to understand explain and support change

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan

• Hybrid telecommuting model (50%)

• 31 vacation days

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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