Digital Working – HVD Engineer (MITP) // CIB IT L2

July 5, 2024

Digital Working – HVD Engineer (MITP) // CIB IT L2


  • Permanent
  • ES-Madrid-Madrid
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BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.



The “Digital Working” Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP Paribas. Within this domain, the EUC Desktop HVD Europe team is responsible for the support of the Virtual Infrastructure Services Operations for the European Region.

The Desktop HVD team is responsible for the maintenance, support and facility operations of all virtual machines and physical remote pc accessed by XenDesktop infrastructure. The team is in charge of the maintenance, deployment and operations of all HVD clients as to include maintenance, performance of the production infrastructure, as well as the build image maintenance.

The team is also accountable to participating on the Security Patch deployment as well as remediation process to guarantee a secured and healthy environment.

The Desktop HVD team is the main SPOC between end users and Infrastructure teams that have an impact on the virtual infrastructure. This role provides for engineered solutions, whether methods, processes, tools, infrastructure or client and coordination activities for support teams.


  • HVD Infrastructure Monitoring, Operations and Health Check.
  • HVD Infrastructure Lifecycle Management operations – New Builds, Templates, Security Patches, upgrades…
  • HVD Backend and End Points configuration and support (Zero Client Console management, Zero/Thin Clients firmware and configuration)
  • Provide services from the HVD Service Catalogue within the agreed SLA’s. (+10.000 users)
  • Adhere to company ITSM processes – Incident Management, Reactive and Proactive Problem Management and Change Management – and ensure all related actions are properly documented in the corporate tools and all related stakeholders are informed on time.
  • Special Operations engagements (Disaster Recovery exercises, Business Continuity Plan tests, complex Datacenter infrastructure migrations and/or replacements)
  • Participate jointly with L3 Engineering team in the CIP (Continuous Improvement Plan) to leverage and improve the overall HVD Infrastructure.
  • Remote PC infrastructure Monitoring, Operations and Health Check.

Other responsibilities:

  • To advise and support a very heterogeneous user community and address them to the appropriate teams when the topic exceeds the role and scope.
  • To coordinate with many other teams actions carried out in the infrastructure (i.e. Networks, Storage, Wintel and Datacenter facilities, Service Desk among others)
  • To provide ongoing reports on the status and usage of the infrastructure
  • Support other operational teams in migrations to HVD infrastructure


  • Studies

·         Bachelor in Computer Science or equivalent

·       ITIL Foundation certificate will be desirable

  • Experience

·       5+ years’ experience in a similar environment. Multinational + 10000 users at least.

  • Languages

·       High English spoken and written fluent (B2/C)

·       French spoken and written will be valued


  • Technical

·       Advanced Powershell and VBS Scripting to automate processes and gather information from broad and diverse systems

·       Citrix XenDesktop and strong knowledge on virtualization technologies.

·       MS Powershell Scripting to automate processes and gather information from broad and diverse systems

·       Windows 10/11 Operating system configuration and support

·       Microsoft Active Directory and Group Policy Objects (GPO)

·       SCCM knowledge

·       Working closely with the relevant technology teams to guarantee service stability

·       Continuously ensure that all servers meet required standards within each region

·       Produce regular reports to show compliance and health status

·       Ensure that documentation is maintained and updated to a high standard

·       Monitoring critical and core services to ensure accurate visibility of issues and potential problems

·       Manage integrations with other toolsets such as ITSM, Software Asset Management and Vulnerability Management

·       Advanced analytical, troubleshooting, and problem-solving abilities

·       Use technical expertise in Windows, PowerShell, SCCM, SQL, and WMI as well as other enterprise applications. Identify processes that are currently being done manually and find a way to automate

  • Transversal & Behavioral

·      Proactive and pragmatic approach with a strong ability to work on own initiative

·      Ownership of work and commitment to delivery

·      Strong problem solving skills


• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.