Messaging System Engineer BNP Paribas (#MITP)

May 28, 2024

Messaging System Engineer BNP Paribas (#MITP)

Reference12349029

  • Permanent
  • ES-Madrid-Madrid
  • INFORMATION TECHNOLOGY
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The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with in excess of 202,000 employees with solid roots in Europe, a significant and growing presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

The BNP Paribas Group is organised around two main activities: Retail Banking & Services (ITGP) and Corporate & Institutional Banking (CIB).

MADRID IT Platform

The ITGPT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

MADRID IT Platform

The Madrid  IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

I.               Context and Role summary

The Collaborative Working Domain is part of the it Group  Information Technology & Operations of BNP Paribas. Within this domain, the Messaging system administrator has to:

Technical Management

·         Provide L2 technical support (requests and incidents) to users on Email, Instant Messaging and Mobile Device Management solutions. This includes Microsoft Exchange, Skype for Business, MobileIron, Tivoli Directory Server and Symphony.

·         Monitor messaging infrastructures across all regions in BNP Paribas, and apply remediation when an issue is encountered.

·         Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures during and outside of business hours.

·         Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.

·         Responsible for having an operational up to date BCP / DR documented and tested.

Team membership

·         Ensure to be proven as good team player to deliver the objectives assigned to the team.

·         Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).

·         Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).

 Business relationship management

·         Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.

·         Provide relevant communication to service desk teams and/or users because of change management or because of an incident.

·         Fulfilling the SLA section related to the tower: SLA definition, reporting, dashboards.

·         Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.

 II.            Position – Key Accountabilities

·         Optimize the infrastructure and drive the tower strategy in line with Head Office strategy

·         Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.

·         Define and implement comprehensive Collaborative infrastructure / service monitoring strategy

·         Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.

·         Track and proactively manage assets.

·         Develop procedures and IT controls for the tower.

III.         Professional Skills, Abilities and Experience

Essential:

·       Good knowledge and experience with following systems:

o    Exchange 2016 and Microsoft Outlook

o    Skype For Business

o    Active directory (core knowledge of AD, GPO, scripting, etc..)

o    MobileIron MDM

o    PowerShell scripting

·       Understanding of core IT infra setup:

o    Wintel systems : Windows Server 2012/2016

o    Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall

o    Storage : NAS/SAN/DAS

o    MS DNS, Windows 7/10

·       1 to 3 years’ experience working in IT infrastructure environments.

·       Team and collaborative working to develop and deliver appropriate solutions skills.

·       Experience of delivering strategic priorities within strict timelines.

·       Customer service oriented skills.

·       Fluency in English

·       ITIL trained and experience with ITSM tools

Desirable:

·       Mature, independent, well organized with excellent communication skills (written, spoken, presentations)

·       Experience of large and complex organizations (matrix with local & functional reporting lines)

·       Exposed to multi-cultural environment and able to work as part of a Global team

·       Quick thinker and Good decision-maker

·       Analytical, detail-oriented and self-motivated

·       Tough mindset, able to work under pressure

·       Availabilities to work outside of business hours (change management, oncall/incident resolution)

·       Knowledge of the French Language would be welcomed

IV.         Personal Attributes

·       Eager to learn

·       Analytical mind-set

·       Ability to work well under pressure, ability to work autonomous and in team environment

·       Good interpersonal and communication skills.

V.            Languages & Qualifications

LANGUAGES

·       High English spoken and written fluent (B2/C)

·       French spoken and written will be valued

QUALIFICATIONS

·       Bachelor in Computer Science or equivalent

·       ITIL Foundation certificate will be desirable

VI.         Others

·       On Site Services: From 7:00 to 19:00 schedule to cover in weekly shifts of 8 working hours/day

·       On Call Services: Out of regular schedule, we provide On Call services 24/7 to be covered in weekly shifts by team members.

BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days
Diversity and Inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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