Local Expert Cash Management
- OPERATION PROCESSING
BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.
In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.
BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.
BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.
BNP Paribas is a leading European bank in terms of Cash management activity.
Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain. This is an activity acting for corporate clients in respect to their cash management services and products.
CIB Cash management’s objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers’ satisfaction.
EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.
To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up.
You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, etc. ), products teams (Cash Management payments and collection, Liquidity management, e-banking, etc ), and with EMEA Teams Hub.
As Cash Management specialist, your role is to guarantee and act as a specialist for the delivery of local eBanking Cash Management and specific local services to clients, ensuring E2E accountability on local/regulatory requirements for implementation, maintenance and support while protecting the interests of the client and the bank.
Be responsible/accountable for the setup of the Cash Management local eBanking implementation, post-implementation & maintenance processes
Be responsible/accountable for the Cash Management local services
Ensure local regulatory requirements are addressed when delivering local eBanking Cash Management Services to clients
Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising
Ensure training of clients on the implemented solutions
Ensure clients’ satisfaction during the whole implementation, post-implementation & maintenance processes
Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
Follow the internal control framework to ensure reliability and traceability of the work done
Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)
Usage of all Cash Management related business applications
Completion of BAU Cash Management products
Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channel
Understanding of different types of domestic and cross-border cash management and liquidity management products
Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods
Cash Management risks and procedures
Project management methodology (problem clarification, meeting organization, presentation, reporting)
Proficient in the use Microsoft Office
• Spanish :Fluent
Excellent analytical and problem-solving skills
-Excellent communication skills both verbal and written
Ability to communicate in Spanish and English (proficient) and any other language is a plus
Be customer experience driven
Excellent organizational skills and time management skills
Ability to take initiative
Ability to work as a team and share information with colleagues
Be proactive and continuously improve your knowledge of Cash Management products and services
Trasversal & Behavioral:
• Analytical Ability
• Client focused
• Communication skills
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days
Diversity and Inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.