Mobility Operations & Business Support Manager ES/PT

Possible locations for the position within BNP Paribas Personal Finance premises are Porto, Portugal or Madrid, Spain. 

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets, International Financial Services and Corporate & Institutional Banking.

We are South Europe Technologies (S.ET); the IT Data and Operations Shared Service Center of BNP Paribas Personal Finance, delivering the best IT and Operation Solutions to PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Between other services, such as: 

• Applications Management (Architecture, Project Management, Development, and Quality Assurance).

• IT Risks & Cybersecurity Services.

• Platforms Management.

• Ad-hoc, T&M development.

• Data.

• Operations.

Solid reputation, passionate individuals, and endless opportunities. That’s SE.T – the BNP Paribas Personal Finance South Europe Technologies SSC. 

Our consistent track record of services delivery means comfort for our customers and opportunities for our employees. 

You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference.

Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world?

In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Mobility Operations & Business Support Manager.

Possible locations for the position within BNP Paribas Personal Finance premises are Porto, Portugal or Madrid, Spain. 

MISSION:

• Organize, manage and secure Mobility’s Stock Financing activity for several PF subsidiaries.

• Manage the team members by guiding them in their training and development with the aim to achieve SE.T objectives of giving a high quality of service with a continuous enhancement approach

• Identify, with Central Mobility Stock Financing team, optimization opportunities for current operational processes

• Leverage on other SE.T team (IT & Data) to automatize manual tasks

• Maintain constant communication with peers, staff, and customers to ensure proper operations of the business.

• Develop, implement, and maintain quality assurance protocols.

• Ensure that operational activities remain on time and within budget.

• Track staffing requirements, hiring and integrating new employees as needed in accordance with SE.T’s sourcing strategy.

RESPONSIBILITIES:

• Provide direction and effectively lead by example to ensure that all services meet the stated business objectives on a timely basis with excellent quality, at a controlled cost.

• Ensure proper follow up of day-to-day operations in the Auto Stock Financing activity (management of policies, activations, invoicing, payments, sending documents, etc)

• Keep all stakeholders informed of any event affecting their activity.

• Rigorous follow up of the processes established and effectively communicate in a manner consistent with the audience.

• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost, eliminate errors, and deliver excellent customer service.

• Perform Gap analysis and define action plans to ensure continuity and services quality.

• Execute controls and lead results analysis presentations to other Central Mobility and PF entities.

• Partner with cross-functional teams to improve proprietary tools and systems.

• Providers management, PSE.

• Establish and monitor the processes, procedures, and controls, according to the Target Operating Model of Mo Stock Financing

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.

As a Manager of a team serving different PF entities:

• Manages multiple countries’ requirements, look for homogeneous implementations

• Coordinate, consolidate and prioritize development needs.

• Supervise and execute user tests.

• Be the first reference line about issues.

REQUIREMENTS:

Training:

 • We are not looking for a person with a specific college degree, as long as it meets the other specifications of the position.

Experience:

• You have experience in Mobility business (B2B, B2B2C).

• You have five or more years of proven success in an operations management role in international environments.

• Experience in the Finance sector is a plus.

• You are engaged in day-to-day activities.

• You have a transformation mindset, looking for the excellency

• You are a Problem-Solving and Decision-Making person, who:

o Demonstrates advanced analytical and diagnostic skills dealing with issues that are ambiguous, lack known precedent or appear contradictory. 

o Sees the big picture and is fully aware of technology and business directions. 

o Has department, corporate and group objectives in focus while identifying and removing barriers.

Languages:

 •  English:Fluent

 •  Spanish and/or Portuguese:Optional

 •  French:Optional

SKILLS:

Technical:

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.

• Proficiency in conflict management and business negotiation processes

• Appropriately delegates while maintaining accountability.

• Demonstrates sound cost-effectiveness mindset.

• Gives and welcomes feedback. Puts success of the business and team above own interest.

Trasversal & Behavioral:

 •  Ability to understand explain and support change

 •  Ability to develop others & Improve their skills

 •  Ability to inspire others & generate people’s commitment

BENEFITS: 

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions.

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan 

• Hybrid telecommuting model (50%)

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.”