GROUP BNP PARIBAS

Very good command of English (written/spoken)

French Appreciated

– Ability to collaborate / Teamwork

– Attention to detail / rigor

– Ability to deliver / Results driven

GROUP BNP PARIBAS

• The main activities and missions will be: 

  · Develop and maintain the application Security Firewall Audit

  · Understand functional user stories and translate them to a technical solution

  · Maintain documentation up to date

        · Help users with the use of the application

Used technologies:

· Python 3.9 (mandatory)

· Poetry

· Gitlab (mandatory)

· Airflows

· Postgresql (mandatory)

· Celery (mandatory)

· Redis (mandatory)

· ElasticSearch (mandatory)

· Kibana

· Hvault

· Flower

· Grafana

· Kubernetes

· Docker

· Helm

· Apache

GRUPO BNP PARIBAS
El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

ARVAL
En Arval tenemos como misión mejorar la vida de las personas ofreciendo servicios de movilidad adaptados a las necesidades de nuestros clientes y con una clara orientación hacia la movilidad sostenible. Ofrecemos una amplia gama de soluciones innovadoras y proporcionamos un servicio personalizado a nuestros clientes, desde grandes corporaciones a particulares. Con más de 30 años de experiencia, presencia en treinta países y una flota financiada superior a 1,5 millones de vehículos, somos líderes en nuestro sector

SOBRE EL PUESTO

Funciones: 

Atender a: 

–  Los vehículos que entran en grúa (asistencia en carretera). 

 – Las solicitudes de información de clientes o comerciales.

 · Informar a conductores y/o clientes del estado del seguimiento de las reparaciones.

 · Gestión Técnica:

 – En caso de ser necesario Autorización de intervenciones en averías mecánicas.

 – En caso de ser necesario debe tener capacidad de análisis de presupuestos y negociación del mismo con un proveedor.

 – Seguimientos técnicos como: Malas reparaciones y averías repetitivas, gestionar la información con el cliente.

 – Estudio de Pérdidas totales de mecánica y gestionar la información con el cliente.

 – En caso de ser necesario debe tener capacidad envío y análisis de Peritaciones.

 – Negligencias y no coberturas. Análisis, comunicación al cliente de la re-facturación si llegase el caso.

 – Reclamación al fabricante de garantías y atenciones comerciales u otro tipo de reclamación.

 Seguimiento de las reclamaciones de garantía.

  Requisitos

 * Imprescindible experiencia de más de tres años en puesto de atención al cliente y contacto con talleres.
 * Valorable conocimientos uso de herramientas de valoración. (GT Estimate etc.)

 * Valorable conocimientos de automoción siendo capaz de distinguir las diferentes gamas de vehículos, marcas, modelos y motorizaciones. Los elementos básicos de un vehículo y la identificación aproximada de los problemas o incidencias que puedan darse en él.
 * Valorable conocimientos de carrocería y mecánica necesarios para realizar el seguimiento de una reparación. 
 * Valorable conocimiento del funcionamiento y estructura interna de un taller entendiendo los tiempos estimados de reparación.

BENEFICIOS

• Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
• Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
• Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
• Plan de retribución flexible.
• Modelo de teletrabajo híbrido (50%).
• 22 días de vacaciones.
• 2 días de asuntos propios.
• Día libre en Navidad.
• Tarde libre el día de tu cumpleaños.
• Jornada intensiva todos los viernes y en julio y agosto.
• Flexibilidad horaria.
• Seguro de vida.
• Seguro médico.
• Tarjeta comida 
• Salario fijo + bonus variable + participación en beneficios.

Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organization.

About The Job

MISSION

ITGP Global Telecom and Workspace is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop …) as well as elements of the Global Services organization.

Responsibilities

As part of the ITGP Telecom and Workspace, the Level 2 Team is responsible of the request management, incident management, deployment of the core applications and the packaging operations for BNP Paribas devices.

The team is responsible for the maintenance, deployment and operations of MECM CB suite as to include environment patching, corporate build maintenance, Software deployment, 

distribution and application packaging.

•      MECM CB Monitoring, Production Operations and Health Check
•      Responsible for automation, advertisement and deployment software applications into MECM CB application framework
•      Create and update interdepartmental documentation and document relevant systems 
•      MECM CB Server upgrades and decommission
•      MECM CB Distribution Points creation, upgrades and decommission
•      Perform an assessment of Security Patching to determine priority and scope of deployment

Requirements
Studies

•   Bachelors in computer science or equivalent

Experience

•  5+ years’ experience in a similar environment. Multinational + 10000 users at least.

Languages

•  High English spoken and written fluent (B2/C)
•  French spoken and written will be valued

Skills
Technical

•  Good skills on Application installation process on Windows 10/11
•  Skills on Windows 10/11 Operating system configuration
•  Working closely with the relevant technology teams to guarantee service availability
•  Skills in reporting
•  Document care to ensure that papers are maintained and updated to a high standard
•  Manage integrations with other toolsets
•  Advanced analytical, troubleshooting, and problem-solving abilities
•  Use technical expertise in Windows and Application installation

Benefits

•  Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
•  Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
•  Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
•  Flexible compensation plan.
•  Hybrid telecommuting model (50%).
•  32 vacation days.

Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

ROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Infinity Finance HUB

BNP Paribas EMEA Finance employs 500 employees, of which more than 325 are based in Madrid. We manage more than 250 BNP Paribas entities from all over Europe, covering +60% of Group’s balance sheet and all group’s banking activities (Corporate & Investment Banking, Retail Banking, Personal Finance and other financial services activities…).

Our mission is to measure, control and explain all the financial indicators required to monitor accounting, tax, regulatory, liquidity, credit risk reporting and management result activities.

ABOUT THE JOB

MISSION

 About Finance EMEA

 Our mission is to measure, control and explain all the financial indicators required to monitor accounting, tax, regulatory, liquidity, credit risk reporting and management result activities. Our team members can build a strong competence on all aspects of banking activities (retail, investment banking and capital markets), building a 360° vision through their career path..

 About BNP Paribas’s Infinity Platform

 SMS BP Madrid is hosted by the Infinity Platform which purpose is to propose services that cover the whole financial dimensions: accounting production activities, reporting, control, transformation projects and IT

RESPONSIBILITIES

 Accounting & Control Functions

 With a transversal role and providing support to SMS BP SPOCs, he/she will be in charge of:

? Act as MPOC (main point of contact) between other teams (Back Offices, Data Quality, TRUST, 2LOD, OPC, Transformation, FIP/Migrations), to assure correct communication and fluent solutions to the topic raised; and he/she will oversee all transversal topics linked main tools to assure quality of certification:

? Manage in an harmonized way the oversight of first level one control of upstream teams (BO, risk, etc.) for all entities & the first level of control of finance, construct and review the SMS certificate toward Control team (second level of defence). Ensure the oversight of accounting controls performed by Banking Products Operations based on their monthly control results & quarterly sub-certification

 ? Follow up the balance in transit and suspense accounts, coordinating with Product Team and Back Office to regularize the balance

 ? Assist and advice to the product team leads in all 1LOD and BO oversight aspects: run and BAU, improvement initiative include automation, participation to regulatory project, etc.

 ? Transversal follow up of the Risk Assessment & Suspense Provisioning

 ? Ensure the use of the Oversight Book of rules shared by 2LOD

 ? Check the availability of the control tools (Concorde, Beacon, Ambre, BI 4.2)

 ? Provide assistance in coordination with the management in responding to questions from the external auditors, Inspection Génerale, Operations, and other support groups by:

 o Ensuring prompt resolution and follow-up of questions / requests for information

o Escalating problems/issues to the team leader and/or head

 o Providing quality service to other teams

Projects, Systems Support, Operational Process Improvements

ü Participate in the upgrades/version releases of respective control tools

 ü  Assist in identifying operational process improvements in production, control procedures, and workflow organization to increase the team’s efficiency and effectiveness

  Other functions

 ü  Observe the bank’s policies and procedures 

 ü  Assist in any special project or request as directed by management

 ü  Coordination of all OPC requests (cross check for operational incidents, implementation of new controls, ACP alignment projects…)

 ü  Guarantee fluent and efficient communication to all SMSBP of incidents, issues, new requirements, deadlines and key dates in closing period

 ü  Ensure upstream communication of key performance indicators in closing period, such as certification and oversight incidents, or availability in control tools
ü  Daily follow up and escalation of the systems and control tools availability during closing period

REQUIREMENTS

 Studies
 * Business school, University Graduate, Master Degree in Accounting or Finance Degree

 Experience
* Between 3 and 5 years experience in Finance within the Banking sector (Financial Accounting, Reporting, Business/financial analysis), including audit and consultancy firms

 * Experience of working in an international environment appreciated

 Languages

 ·         English Advanced 

 ·         Spanish Advanced

 ·         French Intermediate 

SKILLS

 * Technical

 ·         Knowledge of Banking products is mandatory

 ·         Working knowledge and understanding of generally accepted accounting principles, both in IFRS and French GAAP (an asset), especially in IFRS9 

 ·         High proficiency in computer skills and data analytics

 ·         Previous experience in banking reports to central banks 

 * Transversal & Behavioral

· Effective analytical, organizational, and problem-solving skills
 * Ability to learn new systems and products quickly

 ·         Strong communication skills, both written and verbal 

· Self-starter and team player, able to work independently and collaboratively with various teams in a matrix organisation and deadline-focused environment

Methodologies, Tools & Technologies

 ·         OFS

 · Group control tools: Concorde, Ambre, Onyx, …

 · Business Objects

 · Microsoft office package

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.

Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Who are we? 

We are South Europe Technologies (S.ET Iberia); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships). 

Among Other Services, Our Portfolio Is Composed Of: 

* Applications Management (Architecture, Project Management, Development, and Quality Assurance).
 * IT Risks & Cybersecurity Services.
 * Platforms Management.
 * Data Analytics and AI.

 * Operations.

 Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing! 

Our consistent track record of services delivery means comfort for our customers and opportunities for our employees. 

You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference. 

Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world? 

In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Business Relationship Officer. 

 Mission:  

 ·       Acting as the main point of contact for new and current IT Customers (BNPP Personal Finance entities). 

 ·       Planning, organizing and taking action plan related to IT Customers satisfaction. 

 ·       Ensuring the correct Governance asked by the Group with Customers 

Main responsibilities :

 Ø  Onboarding of new clients: 

 o   Designs and reviews the services catalogue and application portfolio. 

 o   Reviews current services and provide the best commercial definition. 

 o   Participate and support the delivery team in the identification of up-sale or evolution of services connected to current services provided. 

 o   Facilitates identification of new services together with internal actors and clients. 

 o   Actively presents current services catalogue to existing or potential clients. 

 o   Facilitates sales workshops with the purpose of identifying client needs. 

 o   Defines new services business case, together with actors involved. 

 o   Supports preparation of articles for the newsletters, together with communication specialist. 

 Ø  Contracting 

 o   Supports the preparation of the new contracted services with Legal team. 

 Ø  After Sales 

 o   Collects customer reviews and surveys via the quarterly and annual survey. Prepares analysis of results. Elaborates initial solutions identified. 

 o   Works together with Delivery Managers and other actors in order to build and launch the action plan. 

 o   Facilitates problem identification sessions & manages the action plans to solve issues raised by clients. 

 o   Has an overview and makes sure transparency is provided for client processes, like: 

 §  Service request management process. 

 §  Incident solving process. 

 §  Contract management support. 

 §  SLA monitoring. 

 o   Defines and maintains client dashboards with all information above. 

 o   Prepares and facilitates the Client Committees. 

 o   Organizes client visits. 

 o   Acts as a single point of contact for SET in front of the client. 

 o   Facilitates a good relationship between client and all actors of SET. 

 What we are looking for: 

 ·    You have experience in IT international companies.   

 ·    You have minimum 2 years of proven success in position such as IT Business Relationship Management, Business Analyst or Project Management, in complex and international environments.  

 ·    You are someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, CIO, and SET’s partners to help businesses effectively.  

 ·      You are engaged in day-to-day activities.  

 ·      You have a transformation mindset, looking for the excellency. 

· You demonstrate analytical and diagnostic skills dealing with issues that are ambiguous, lack known precedent or appear contradictory.

 Skills/IT Tools 

 • Communication skills – Oral & Written. 

 • Client focused. 

 • Proactivity. 

 • Advanced user in office MSOffice package (Excel, Power Point, SharePoint, One Note knowledge). 

 • Languages: 

 1. Fluent level of English is a must. 

 2. Fluent in Spanish and/or French.  

 3. Other European language are highly appreciated. 

  BENEFITS: 
* Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
 * Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
 * Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
 * Flexible compensation plan

 * Hybrid telecommuting model (50%)
 * 31 vacation days.

 Diversity and Inclusion commitment 

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Mission and Objectives

You will integrate in a project teamdedicated to develop solutions as part of the digital transformation takingpart in Finance. Activities spanning from administration, support, training,and maintenance, enhancements to projects, contribution to processreengineering and roadmap definition. 

The project team is a decisive playerin the design of the application road map, ensuring the adequacy between targetarchitecture orientation and users main stake

Main responsibilities

• Assume the maintenance and development of the tactical tools for FRS
• On call support of Finance teams during closing periods.
• Contribute to transversal Finance/Fresh optimization projects:
  • Requirements analysis
  • Development and maintenance of Macro, MS Access database, SQL database and Alteryx workflow (ETL tool), Tableau dashboard (Visualisation tool), PowerBI, Dataiku
• Contribute to draft several project documents (Detailed specifications, User Guide…)

Production Support / After Care:

• Level 2 and Level 3 support 
• Co-ordinate Level1, Level 2 and Level 3 support 
• Ensure BAU handover to Level1 support or end users

REQUIREMENTS

Educational background: BachelorDegree on Engineering, Economics or equivalent

Previous workingexperience: around 3 to 6 years of experience

Hard skills:

• Good knowledge of Finance (Financial Accounting, Reporting, Business/financial analysis) its mandatory
• Good knowledge and use of Alteryx or DataIKU or Talend or Informatica or SSIS, MS Excel, MS Access and SQL Server as a backend
• Good knowledge of Tableau software (appreciated)
• Basic knowledge of Smartview and Essbase (appreciated)
• Knowledge of BI Infrastructure
• Good Project Management skills
• Comfortable with Visual Basic for Applications language apply for Excel, Access (mandatory), SQL Server design (tables, queries, stored procedure)
• Comfortable with basic office tools (Outlook, Lotus Notes, MS Word, Power Point)

Soft skills:

• English fluent, French knowledge is a plus
• Good capacity to document user guides…
• Good communication skill
• Hard working
• Team spirit
• Curiosity and open to other cultures
• Ability to work in a remotely mode
• Strong sense of organization, ability to prioritize tasks and meet deadlines

BENEFITS

Training programs, career plans andinternal mobility opportunities, national and international thanks to ourpresence in different countries

Diversity and Inclusion Committeethat ensures an inclusive work environment. In recent years, several employeecommunities have been created to organize diversity and inclusion awarenessactions (PRIDE, We Generations and MixCity)

Corporate volunteering program (1Million Hours 2 Help) in which employees can dedicate time out of their workinghours to volunteer activities

Flexible compensation plan

Hybrid telecommuting model (50%)

32 vacation days

Diversity and inclusion commitment

BNP Paribas Group in Spain is anequal opportunity employer and proud to provide equal employment opportunity toall job seekers. We are actively committed to ensuring that no individual isdiscriminated against on the grounds of age, disability, gender reassignment,marriage or civil partnership status, pregnancy and maternity/paternity, race,religion or belief, sex or sexual orientation. Equity and diversity are at thecore of our recruitment policy because we believe that they foster creativityand efficiency, which in turn increase performance and productivity. We striveto reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Infinity Finance HUB

BNP Paribas EMEA Finance employs 500 employees, of which more than 325 are based in Madrid. We manage more than 250 BNP Paribas entities from all over Europe, covering +60% of Group’s balance sheet and all group’s banking activities (Corporate & Investment Banking, Retail Banking, Personal Finance and other financial services activities…)

Our mission is to measure, control and explain all the financial indicators required to monitor accounting, tax, regulatory, liquidity, credit risk reporting and management result activities.

ABOUT THE JOB 

MISSION 

Within BNPP Finance, SALT-R is part of SMR, covering the following global missions:

• Prepare financial indicators in accordance with the requirements of regulators and standards in force
• Monitor and steer performance at Group, Division, Group Function level.

SALT-R is more particularly responsible to produce Liquidity and Resolution reporting and indicators, for the Group as well as for sub perimeters, of which the French Liquidity waiver, several geographical areas, and other sub-groups. 

SALT-R is a joint venture between BNP Paribas Finance and ALMT HO, at central level, whose deliverables are mainly intended for:   

• Externally: the ECB, the SRB and the JST (Joint Supervisory Team, composed ECB and ACPR people) for Regulatory and Supervisory reporting and analysis
• Internally: the CFO and the General Management of the Group, including for steering issues.

SALT-R has a strong relationship with all the Divisions contributing to Group indicators, covering CIB (Global Markets, Global Banking, BP2S), Domestic Markets and IFS (International Financial Services) as well as ALMT Head Office as a partner and a contributor.  

The main indicators / reporting produced by SALT-R are:

• LCR: 1 month Short Term Stressed liquidity ratio;
• Maturity Ladder (bucketed balance sheet)
• Regulatory Counterbalancing Capacity
• NSFR: 1 year stable funding ratio
• Asset Encumbrance
• TLAC and MREL ratios and associated resolution reporting
• Wholesale funding indicators
• Other indicators as concentration, 
• Deposits & Loans follow up
• Balance sheet by currency

RESPONSIBILITIES

SALT-R Department is at the early stage of its transformation project. Therefore, the job requests profiles looking for challenging situations and creation of new opportunities. Adaptability and relationship skills are even more necessary in the context of work at home due to the sanitary crisis.

He/she will perform:  

• Internal / external reporting production, analysis, and validation on liquidity & balance sheet resources for Actual and Forecast/Budget exercises

• Coordination and contribution to ad hoc analysis, regulatory and methodological evolutions, steering studies
• Process improvements and operational risk reduction by applying new controls, system adaptation
• Coordination with liquidity stakeholders as Businesses, Regional Finances, ALMT Head Office, Norms, Controls, Risk, and systems (mainly FRESH) departments
• Promotion of process efficiency, transversality, and digitalization 
• Involvement in the organization model implementation, cross border and integrated

REQUIREMENTS

Studies

• Business School or University graduate, master’s in finance/mathematics

Experience

• Minimum 3/5 years of financial and/or management experience, previous experience in an Audit/Banking/Finance/Regulatory environment is a plus 

Languages

• English speaking is mandatory 
• French is a plus

SKILLS

Technical

• Knowledge of Financial Institutions Balance sheet
• Knowledge of Liquidity Resources and Performance Indicators is a plus       
• Knowledge of a reporting process 
• Capacity to use several of the following office tools in a proficient manner
• BI (data story, data management) knowledge is a plus
• Tableau, PowerBI, SQL, SAS, Python knowledge is a plus
• Project participation and/or leading when normative, systems, steering or any other improvement or evolution are required
• Strong knowledge of Global Market/CIB products and businesses

Transversal & Behavioral

• Effective analytical, organizational, and problem-solving skills
• Rigorous and flexible mindset: 
• Strong sense of organization, ability to prioritize tasks and meet deadlines 
• Permanent improvement / adaptation and documentation of processes, controls, and data quality
• Strong communication skills, both written and verbal
• Teamwork & communication skills:
• Actively propose and implement agreed improvements, share knowledge, and best practices
• Team player
• Ability to share appropriate information with the management body
• Develop partnership with all the stakeholders of the liquidity stream at reporting, systems, normative, controls & data quality levels
• Ability to work in a changing environment from a regulatory, steering, economic standpoints
• Involvement into BNP PARIBAS new Finance organization deployed trough several geographical areas

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 32 vacation days

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GRUPO BNP PARIBAS
El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

ARVAL
En Arval tenemos como misión mejorar la vida de las personas ofreciendo servicios de movilidad adaptados a las necesidades de nuestros clientes y con una clara orientación hacia la movilidad sostenible. Ofrecemos una amplia gama de soluciones innovadoras y proporcionamos un servicio personalizado a nuestros clientes, desde grandes corporaciones a particulares. Con más de 30 años de experiencia, presencia en treinta países y una flota financiada superior a 1,5 millones de vehículos, somos líderes en nuestro sector

SOBRE EL PUESTO

MISIÓN

 Es el encargado de consolidar y fidelizar la relación con el cliente existente en el día a día, orientada a su satisfacción, optimizando la rentabilidad y aportando un crecimiento, de acuerdo a los procesos de negocio y en función de los objetivos marcados y la metodología de venta establecida. 

RESPONSABILIDADES

 * Gestionar la cartera de clientes a través de un profundo conocimiento de sus condiciones contractuales y sus necesidades.  
 * Principal responsable de las renovaciones y crecimiento en el cliente. 
* Elaborar conjuntamente con Business Manager la estrategia cuenta y llevar a cabo su implementación.
 * Asegurar el flujo de información dentro de la Compañía. 
 * Implementar internamente todo lo acordado con el cliente en una visita, y recogido en el Acta de Reunión y Sales Force. 
 * Cumplir los Objetivos establecidos por la dirección Comercial, realizar el seguimiento de estos y adoptar las medidas correctoras necesarias en caso de desviación.  

 DESCRIPCION DE LAS FUNCIONES  
 * Analizar necesidades del cliente y llevar a cabo la estrategia junto con el BM. 
 * Solicitar validación parámetros de cotizaciones especiales (COE) 
 * Solicitar descuentos especiales a Procurement. 
 * Realizar la presentación tanto de la propuesta de valor como comercial al cliente, en función de la estrategia de cada cuenta. 
 * Gestion análisis de las renovaciones con antelación en base a la situación del mercado. 
 * Negociar con el cliente la propuesta, solicitando la intervención del BM si lo considera necesario. 
 * Solicitar al cliente toda la información necesaria para gestionar internamente el pedido. 
 * Ofrecimiento de vehículos de catálogo. 
 * Mantener y solicitar la línea de crédito vigente para cualquier nueva contratación o recalculo.
 * Gestión de la relación con el cliente
* Trabajar sistemáticamente de forma conjunta con el Business Manager fomentando el flujo de información del cliente entre ambos con reuniones semanales.
 * Implementar internamente los acuerdos establecidos con el cliente. 
* Trasladar las peticiones administrativas del cliente al equipo de Sales Support apoyando al mismo en caso de duda en la gestión. (pedidos, cancelaciones, actualizaciones de datos, reporting, subrogaciones …etc)
* Registro, análisis-asesoramiento y propuesta de soluciones ante reclamaciones y uso con rigor de empowermet y gestos comerciales.
 * Implementar las acciones derivadas de las visitas realizadas con el cliente. 
 * Gestion y actualización en Sales Force de las oportunidades tanto de renovación como de crecimiento. 
 * Seguimiento y análisis de las encuestas NPS, y preparar plan de acción a seguir para revertir la situación en caso necesario junto con el BM. 
 * Analizar el informe de flota para detectar desviaciones kilométricas, renovaciones y realizar su presentación al cliente. 
 * Detección y propuesta de servicios adicionales que encajen con las necesidades del cliente. 
 * Analizar y preparar la Fuel Reiview, TCO, etc en colaboración con el Business Consultant. 

REQUISITOS

 * Estudios

 Diplomatura, Licenciatura, Grado 

 * Experiencia

Al menos cinco años de experiencia en la gestión de clientes en el sector de renting. Dos años de antigüedad en la posición y contrato indefinido en vigor. Conocimiento de la Empresa, procedimientos, productos y servicios

 Conocimiento de la Sales Methodology. 

 Conocimiento de las herramientas digitales de la empresa (DRIVE, Showpad, Sharepoint, etc) 

 * Idiomas

 Inglés nivel B2

COMPETENCIAS

 * Técnicas

 * Orientación al Cliente.
 * Creatividad, innovación, capacidad para resolver problemas.
 * Negociación.
 * Microsoft Office

* Transversales & Comportamentales

 * Capacidad de análisis

BENEFICIOS

• Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
• Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
• Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
• Plan de retribución flexible.
• Modelo de teletrabajo híbrido (50%).
• 22 días de vacaciones.
• 2 días de asuntos propios.
• Día libre en Navidad.
• Tarde libre el día de tu cumpleaños.
• Jornada intensiva todos los viernes y en julio y agosto.
• Flexibilidad horaria.
• Seguro de vida.
• Seguro médico.
• Tarjeta comida (156€ al mes/10 meses).
• Salario fijo + bonus variable + participación en beneficios.

Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.