GROUP BNP PARIBAS

DATA GOVERNANCE ANALYST

Who are we?

We are South Europe Technologies (S.ET Iberia); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Among Other Services, Our Portfolio Is Composed Of:
Applications Management (Architecture, Project Management, Development, and Quality Assurance).

• IT Risks & Cybersecurity Services.
• Platforms Management.
• Data Analytics and AI.
• Operations.

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!

Our consistent track record of services delivery means comfort for our customers and opportunities for our employees.

You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference.

Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world?

In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Data Governance Analyst.

MISSION

The Data Governance Analyst (DGA) ensures that data is managed as a strategic asset across the organization. This includes defining, implementing, and monitoring data governance and privacy frameworks, ensuring alignment with local regulations, group-level policies, and supporting operational teams in applying these frameworks effectively.

ROLES / RESPONSIBILITIES

· Applicative Data Dictionaries

o Support the creation and maintenance of applicative data dictionaries aligned with the PF Business Data Dictionary and the Group Data Dictionary (GDD).

o Ensure that business data elements (e.g., client segment, birth date) are properly defined, categorized, and flagged for criticality or confidentiality 

o Collaborate with IT and business teams to document data attributes, domains, and classifications using tools like Ab Initio 

· Inventory of Data Quality Controls

o Maintain an inventory of data quality controls implemented across applications.

o Ensure controls are documented, monitored, and aligned with the Data Controls Catalog (DCC) and group standards 

o Work with Data Quality Analysts and IT Officers to validate control effectiveness 

· Inventory of Data Flows

o Document and maintain an inventory of data flows between systems and entities.

o Assess confidentiality and classification of data in transit, including contextual and intrinsic confidentiality 

o Ensure inventories are updated annually and reviewed by data owners and security teams

· Data Management & Privacy Framework Implementation

o Define and adapt local procedures and policies for Data Management and Data Privacy, ensuring alignment with group-level directives (e.g., DG0056, DG0057) 

o Coordinate with the Group CDO and DPO to ensure consistency and compliance

o Conduct Privacy Risk Assessments (e.g., ROPA – Records of Processing Activities) for services and applications managed locally 

o Collaborate with IT Risk Officers and Data Custodians to identify and mitigate risks 

·       Controls and Accountability

o Implement controls to ensure proper application of privacy principles such as data minimization, purpose limitation, and retention rules 

• Monitor third-party data processing agreements and cross-border data transfers 
• Ensure Privacy by Design is embedded in systems and processes from the outset

· Governance & Collaboration

o Participate in governance bodies such as Data Protection Committees, Data Management Boards, and IT Risk Committees 

o Coordinate with business lines, IT, legal, and compliance teams to ensure holistic data governance 

o Organize and contribute to training sessions on data fundamentals, GDPR, and internal tools

IT TOOLS

· AbInitio or other data governance tool well appreciated

· Office365

SKILLS

BUSINESS SKILLS

· Knowledge of banking industry and processes

· Business / IT Relationship

· Data Governance

BEHAVIOURAL SKILLS

· Ability to understand, explain and support change

· Ability to Deliver / Results Driven

· Ability to collaborate / Teamwork

· Ability to manage a project as a bonus

LANGUAGES

· English B2+ minimum

· French as a bonus

BENEFITS:

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days.

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

Spain Territory CISO

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Reporting  Hierarchically to Spain CCCO and functionnaly to Head of CIB CISO Office

Relaying on the central CIB EMEA Cyber teams, The TERRITORY Chief Information Security Officer ( TCISO ) mission is to ensure, for the Cyber Security activity within his/her scope, the proper  monitoring, detection, investigation, analysis, and response to security events related to his/her scope.

The TERRITORY Chief Information Security Officer ( TCISO ), is  the LOCAL INTERMEDIARY  for the CIB EMEA CISO & CIB CISO Office about the Cyber security topics of his/her territory with the help (or in coordination) of existing Entity CISO in their Territory.

The TCISO is responsible to :

-Contribute to the Implementation of the CIB/Group’s cybersecurity reference framework (policies, requirements, indicators and control plan),

-Promote securization of information systems, as defined in the CyberSecurity Governance,

-Share and integrate the local regulatory requirements 

 The role of T-CISO do not imply any reporting relationship with other Entity CISOs in Spain.

Team Management:

– In charge of sizing his/her team by respecting the local needs as well as the HO requirements.

– Responsible for appraisal and compensation review process for local teams 

– Support, Develop and empower team members, focusing the attation on their individual skillset, aspirations and development needs, in order to anticipate them to the current role and future challenges.

– Management of all team members and organization related topics: workload planning and distribution (including management of staff holidays, absences, back-ups schemes), follow up on each group member’s performance and motivation.

Cyber Security responsabilities- CIB Scope :

•Ensure that all the local applications of his/her scope are inventoried, classified and in compliance with the baseline

•Be aware about the last cyber threats through the CIB central threat intelligence communication and Track all the cyber incidents of his/her scope

•Perform the adequate investigations for DLP incidents, and ensure that the investigations are done where the he/she cannot be involved directly

•Ensure that all the CIB Data security solutions are deployed in his/her scope and employees (internal/external) are trained to properly use them.

•Ensure that all the applications of his/her scope, have jurisdiction procedures, are enrolled into IAM tools and promote the periodically access rights recertification

•Contribute to the GCL campaigns as Cyber Security experts for dedicated controls

•In case of delivering Cyber Security services to Non CIB entities, make sure that the SLA is up to date according to the CIB Service Catalogue and assure the adequat reporting for the Non CIB CISO.

Territory  Governance and Cybesecurity responsabilities:

•Provide the local cyber program evidences and ensure that the territory matrix is up to date according to CIB/CDF requirement

•Ensure that the territory population is following the CIB/CDF cyber security trainings and awareness

•Be aware about the local regulation requirements and ensure that his/her scope is in compliance with the regulations, being the Head of territory´s privileged contact on cyber issues with local regulators in coordination con Bls´s CISOs depending on their origen

•Actively participate to the Regional Cyber Security Committees.

•In case of Regulatory requierments, animate a local Cyber Security Committee with the participation of the EMEA CIB Cyber Security Teams

•With the local non cib Business lines, oversight and follow the cyber security matutiry and action plans to be included into a territory consolidated view

•Animate the local community on Cybersercurity topics including when relevant the main stakeholders: BL´s CISOs, BL´s CIOs, Territory CTO and Territory management 

•Set up and coordinate a network of CISOs within the territory

•Coordinate the central response to local regulators in the event of a cyber incident in its Territory

• Ensure the follow up and the challenge of the cyber remediation in the territory

•Inform the central teams about any local cyber assignment and Follow the local cyber recommendations & PCA.

•Declare, Evaluate & State any identified local Cyber security Risks

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

We are looking for a IT Security Expert to  implement, maintain and follow security solutions deployment around the bank’s structured data.

RESPONSIBILITIES

The main activities and missions will be: 

•                    Assess the company’s functional requirements and determine the technical configuration of the product according to the specifications

•                    Set up technical solutions and configurations to be implemented, adapted to functional needs.

•                    Perform the test and approval phases of the applications developed and define design and the documentation

•                    Train IT teams on the maintenance of the solution and technical aspects (operation, risks, security, etc.)

•                    Identify and implement standards, tools, methods, and procedures (quality, safety, …) for studies, site development

•                    Providing technical assistance to persons in charge of maintaining operational daily tasks

•                    Define and draft technical documents ( technical specifications, etc.)

•                    Lead and / or participate in the implementation and development of the platform

•                    Set up indicators to monitor the platform (KPI)

•                    Identify and control risks associated with new versions and propose improvements

REQUIREMENTS

• Studies

  Master Degree or equivalent 

• Experience

At least 5 years 

• Languages

High level of English is mandatory

SKILLS

• Technical

•           Technical Competencies: 

o    IBM Guardium knowledge (Deployment, Design)

o    Operating system Microsoft Windows Server / Linux RHEL / AIX

o    Development : Powershell, Python

o    Language: Fluent english (oral and written)

o    Database: Oracle and SQL Server

o    Knowledge of security SIEM security deployment (Elastic Stack for parsing security logs)

·         For this position, experience in setting up an IBM GUARDIUM infrastructure is required. Significant experience in managing large-scale infrastructure is most desirable.

• Transversal & Behavioral

•                    Critical mind, good analytical and synthesis skills.

•                    Rigor, curiosity, autonomy, involvement, availability and taste for teamwork.

•                    Ability to listen and communicate to convince, adapting to one’s interlocutors.

•                    Ability to understand, explain and support change.

•                    Ability to set up relevant performance indicators.

•                    Ability to manage a project.

•                    Ability to manage / facilitate a meeting, seminar, committee, training…

•                    Ability to anticipate business / strategic evolution.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Infinity Finance HUB

BNP Paribas EMEA Finance employs 500 employees, of which more than 325 are based in Madrid. We manage more than 250 BNP Paribas entities from all over Europe, covering +60% of Group’s balance sheet and all group’s banking activities (Corporate & Investment Banking, Retail Banking, Personal Finance and other financial services activities…).

Our mission is to measure, control and explain all the financial indicators required to monitor accounting, tax, regulatory, liquidity, credit risk reporting and management result activities.

ABOUT THE JOB

MISSION

The main objective of the Head Office Reporting P&L team is to ensure the submission of the Group reporting Profit and Loss (P&L) statements as well the review and the accuracy of the accounting figures.

The team is also the owner analytical process, being the SPOC of all P&L Reporting requirements. Additionally, the team will oversee, identify, and implement initiatives in regards the improvement of ALMT Management Accounting processes.

RESPONSIBILITIES

Management Accounting & Control Functions.

He/she will be in charge of the following finance functions:

• Ensure the golden rule: the reconciliation between financial and management accounting figures, in compliance with Group and CIB Finance standards.
• Transform the accounting data into management accounting (cost allocation by Business Line) following the MARP (Management Accounting Rules and Principles).
• Produce the head office P&L reporting at business line for the EMEA countries under responsibility.
• Elaborate reliable and quality Performance Management reports for the management of the region. Detect needs of information and reporting for the business
• Design and implement new reports for the local business management.
• Implement a highly automated process for the elaboration of analytical expenses.
• Increase the accuracy of the process thanks to new controls and strict supervision. Be responsible of the right application of these controls. Provide evidences of the outputs of these controls.
• Bring support to the local finance, local heads of the business lines in the analysis of the P&L and KPI’s (Key Performance Indicators), being able to really explain what is happening in the countries in scope.
• Improve the quality of the management accounting figures of each country, ensuring the follow up and performance of the actions established to improve the quality of the data.
• Prepare budget and Forecast process, assuring the consistency of the figures and correct compliance with the instructions sent by central teams.

REQUIREMENTS

Studies

• Accounting/Business degree or equivalent

Experience

• Minimum 4-5 years of financial and/or management accounting experience, preferably within Financial Services Industries

Languages

• English speaking is mandatory.

SKILLS

Technical

• Communication skills, both written and verbal
• Proactive and team player, able to work independently and collaboratively with various teams in a deadline-focused environment. 
• Flexible
• Motivation

Transversal & Behavioral

• Excellent Excel skills
• Power Point skills
• Working knowledge and understanding of generally accepted accounting principles, in IFRS and French GAAP (an asset).ü  Strong analytical mindset with critical thinking.
• Organizational, and problem-solving skills.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.

Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

We’re looking for a pragmatic, detail-oriented Data Analyst to join the RISK Human Resources Team at BNP Paribas in the RISK department (Control Function). You will be based in Madrid reporting to the RISK Head of Rewards and Data Analytics, based in Paris. 

You will be responsible for supporting the Human Resource team and business partners in data analytics, troubleshooting activities, reports and special HR projects. Accountable for collecting, cleaning, maintaining and analyzing data that can be translated into insights to guide our HR strategy and support the decision making. 

You will be an expert in managing and analyzing large sets of data, maintaining data integrity and communicating relevant insights.

The ideal person for this role loves to collaborate with other HR specialists, data professionals from other teams to understand and address their data needs.

Key Responsibilities

• Analyze and interpret complex HR data to provide actionable insights for senior executive management.
• Develop and deliver compelling data presentations to senior executive management.
• Utilize advanced Excel and Power BI skills to create detailed reports and dashboards.
• Collaborate with cross-functional teams to optimize HR processes and improve data accuracy.
• Leverage data to support HR strategy and decision-making processes.
• Maintain, implement and develop business processes and documentation, user procedures and guidelines
• Drive team in continuous improvement activities to ensure best practices and risk mitigation.

Requirements

• Bachelor’s degree in Human Resources, Business, Data Analytics, Statistics or related field.
• Strong analytical skills with the ability to work with large datasets.
• Ability to work independently for day-to-day tasks to ensure goals and priorities are met.
• Proficiency in both English and French.
• Advanced skills in Excel and experience with Power BI.
• Experience with Access, macros, VBA, and knowledge of Python or R is a plus.
• Excellent communication and presentation skills, with experience presenting to senior executive management.
• Strong attention to detail and problem-solving abilities.
• Strong commitment to error free data administration.

Experience

• Three to five years related experience
• HR reporting and data experience

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

¿Hablas inglés, español?

¿Te gustaría trabajar en un ambiente internacional?

¿Quieres participar en el crecimiento de un equipo de TI que proporciona un servicio de calidad a todas las entidades de BNP Paribas Personal Finance en todo el mundo?

¡Si tu respuesta es sí, por favor sigue leyendo!

En BNP Paribas Personal Finance, precisamos incorporar un(a) estudiante o recién licienciado/a en beca que pueda dar soporte a un equipo de desarrollo internacional, que forma parte de South Europe Technologies (SET) – Centro Internacional de Servicios Compartidos de IT, Data, Operaciones y Ciberseguridad.

Después de una formación interna con el líder del departamento, las principales responsabilidades del puesto serán (de forma gradual):

1. Soporte al Usuario Final

•Apoyar a los nuevos usuarios durante su incorporación y de forma recurrente con el uso de la herramienta

2. Gestión de Accesos

• Administrar permisos y acceso a entornos de datos virtualizados – según las políticas adecuadas.

3. Supervisión

• Supervisar la disponibilidad de la solución y su uso adecuado en función de los paneles de control correspondientes.

4. Formaciones y presentaciones, y creación de base de conocimientos

•Creación y mantenimiento de un repositorio de base de conocimientos de Dremio y las mejores prácticas para su uso. 

5. Mejora Continua

Los requisitos que necesitarás para cubrir esta posición son:

 – Actualmente estás cursando o has completado recientemente una Licenciatura o Maestría en Ciencias de la Computación, Ingeniería, Matemáticas o un campo técnico relacionado.

IDIOMAS

– Inglés (mínimo B2, tanto hablado como escrito) / francés (mínimo B2, tanto hablado como escrito) MANDATORIOS

– Eres alguien curioso, analítico y que presta atención al detalle. ¡Te apasiona trabajar en equipo!

Ofrecemos:

– Beca de 6 meses con posibilidad real de incorporación en contrato permanente al término de la beca.

– Modelo híbrido de teletrabajo.

– Un día de vacaciones por mes de trabajo (de acuerdo con la duración del convenio con la Universidad).

Consideraciones (dependiendo del convenio de la Universidad):

– Jornada de 9:00 a 15:00.

– Remuneración: 650€ brutos/mes.

– Incorporación inmediata.

BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.

The Performance Monitoring and Reporting team is responsible for production of KPIs, reports and dashboards to be sent and shared with main stakeholders and internal clients.

Detailed responsibilities:

·         Production and analysis of recurrent Report and Dashboards 

·         Chairing of SLA meetings with internal stakeholders (Business, IT and Operations).

·         Explore and develop new reports or indicators (identify requirements, sourcing and manage the implementation).

·         Contribute or drive the Continuous Improvement (automation, efficiency, use of new technologies (Python, AI …) on existing indicators. Capacity to act autonomously and proactively.

·         Chairing of SLA meetings with internal clients (MO) and enforce SLA commitments and report

Training and occupational experience

·         Systems and processes: 

o   Proficiency in Office (Word/Excel, Power BI)

o   SQL, SSRS ….

o   Power Query, Dax (expert)

o   Data visualisation (expert): Power BI, Tableau, Dataiku….

o   Python (Intermediary.)

o   AI solutions (LLM, Prompting, Data Processing …).

o   Proficiency in Office (Word / Excel / PowerPoint)

o   Trade Finance, Accounting, Cash Management Knowledge (Not mandatory)

·         English (C1 level)

·         French (Not mandatory)

·         Organizational and Analytical skills: 

o   Setting priorities, planning actions and methodically progress by coordinating activities and resources in the best efficient way.

o   Risk management. Detecting, analysing and measuring risks, understanding their consequences in a long-term perspective and acting to reduce them.

o   Adaptability. Adapting one’s behaviour by integrating constraints and opportunities in varying circumstances

o   Client Focus. Ensuring that the client perspective drives all initiatives. Making sure to act to the client’s satisfaction by understanding his needs and providing him with the right solution.

o   Decision-making skills. Making clear choices at the right time, communicating them and accepting the consequences, taking the environment & governance in place into account.

o   Delegating. Achieving the bank’s objectives by giving authority and responsibility to the appropriate people. Providing support, directives & vision.

o   Self Control. Reacting in calm and firm manner in difficult situations to keep delivering a good performance. Mastering one’s reactions and acting with a clear understanding of the situation.

o   Sharing knowledge. Sharing one’s knowledge and experience, providing explanations in a coherent and structured manner, to enable others to put them in practice.

o   Strategic thinking. Looking at things with a logical and sound judgement. Acting with a sense of broader perspective, recognizing important issues from details. Keeping track of long-term objectives

o   Teamwork. Co-operative and proactive attitude

o   Ability to report. Keeping hierarchy (included functional link) informed about current activities and their progress in an effective way. Drawing attention towards useful information, risks and sensitive points.

o   A practical approach to problem analysis & solving.

o   Analytical skills: identifying and presenting key information. Giving a structuring opinion and synthesizing all the elements pertaining to the matter in hand.

o   Integrity. Acting ethically, in compliance with what is said and respecting the company’s values and rules.

o   Ability to communicate clearly – written and oral.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

GROUP BNP PARIBAS

The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.  

The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).  

The IT production has two main entities ITGP and ITO, with a main governance lead by ITGP.  

 
About The Job

MISSION

ITGP Telecom & Workspace is responsible for providing IT services to our clients by ensuring the evolution of the digital market in a secure and efficient environment, with reliable quality. This function encompasses infrastructure and collaborative tools, as well as an interactive voice response solution: Genesys deployed for remote support team.  

Responsibilities

Study and follow new customer’s onboarding and respect delivery timeline 

• Design and implement specific flow in Architect 
• Implement Genesys Cloud Agent Scripts 
• Study and create Genesys third party integration (External Chatbot, API, AI service…) 
• Maintain the Genesys architecture in operational condition, as well as its adhesions (API interconnections). 
• Understand the development carried out in the Architect module, to better support our clients. 
• You will manage and resolve incidents and problems that affect the Genesys service, applying root cause analysis and preventive actions. 
• You will communicate effectively with internal and external stakeholders, providing regular updates, escalations, and feedback on the delivery status and issues. 
• Assist users of the solution with end-to-end call analysis and metrics search.  
• Assistance with the implementation of Genesys Dashboard and report (statistical indicators, banners). 

Requirements

Studies

  Bachelors in computer science or equivalent

Appreciated certifications: 

Genesys Cloud CX Specialist Certification 

Genesys Cloud CX Architect Certification 

Genesys Cloud CX Developer Certification
Genesys Cloud CX AI Certification

Experience

• 5+ years’ experience in a similar environment. Multinational + 10000 users at least.

Languages

•  High English spoken and written fluent (B2/C)
•  French spoken and written will be valued.

Skills

Technical

·       Strong knowledge of IT service delivery methodologies, frameworks, and best practices, such as ITIL, Agile, or DevOps.

·       Excellent communication, interpersonal, and presentation skills, with the ability to communicate effectively with technical and non-technical audiences.

·       Strong analytical, problem-solving, and decision-making skills, with the ability to handle complex and ambiguous situations.

·       High attention to detail, quality, and accuracy.

·       Ability to work independently and collaboratively, under pressure and with tight deadlines.

Transversal & Behavioral

·       Mature, independent, well organized with excellent communication skills (written, spoken, presentations)

·       Exposed to multi-cultural environment and able to work as part of a Global team.

·       Quick thinker and good decision-maker

·       Analytical, detail-oriented, and self-motivated

·       Customer minded.

Benefits

•  Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
•  Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
•  Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
•  Flexible compensation plan.
•  Hybrid telecommuting model (50%).
•  31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.