GRUPO BNP PARIBAS
El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

ARVAL
En Arval tenemos como misión mejorar la vida de las personas ofreciendo servicios de movilidad adaptados a las necesidades de nuestros clientes y con una clara orientación hacia la movilidad sostenible. Ofrecemos una amplia gama de soluciones innovadoras y proporcionamos un servicio personalizado a nuestros clientes, desde grandes corporaciones a particulares. Con más de 30 años de experiencia, presencia en treinta países y una flota financiada superior a 1,5 millones de vehículos, somos líderes en nuestro sector

SOBRE EL PUESTO

MISIÓN

 Implementar la mejora continua a través de la Arval Sales Academy con una metodología enfocada a la cultura comercial de ARVAL, garantizando que los equipos comerciales reciban la información y conocimiento necesarios para el correcto desempeño de sus funciones. 

  Implementar estándares de eficiencia comercial: definición con el Commercial Excellence Manager el desarrollo y seguimiento, así como la puesta en marcha de dichos estándares en la cultura comercial de ARVAL.

RESPONSABILIDADES

 –  Poner en marcha de un espacio común de la Arval Sales Academy (Sharepoint, enlaces útiles, etc.), destinada a facilitar la especialización y desarrollo en los equipos comerciales.

 – Garantizar la correcta impartición de las formaciones en tiempo y forma de Corporate, CX, Partner y SME.

 –  Ser un referente de la Cultura Comercial de Arval con un conocimiento profundo dominando los productos, servicios y procedimientos junto con su aplicación en cliente final.

 –  Colaborar en la medición y efectividad de las formaciones.

 – Asegurar los parámetros, contenidos y calidad de Arval Sales Academy en toda la organización comercial (Corporates, SME/Partners y CX), mediante la definición de las formaciones necesarias definidas con el Manager de la Sales Academy.

 – Apoyo en la implementación de medidas acordadas en Excelencia Comercial: seguimiento de actividad comercial, informes/reportes, eficiencias acordadas con los directores de área, OPC, Commercial Performance, Producto, Consulting

 – Participación y desarrollo de los proyectos transversales impulsados desde Excelencia comercial.

REQUISITOS

 * Estudios: Formación Profesional, valorable estudios universitarios

 * Experiencia

 – 1 año de experiencia en tareas de desarrollo y ejecución de formaciones de negocio, formación comercial es un plus

 – Capacidad de adaptación y aprendizaje constante. 

 – Excelentes habilidades interpersonales y de comunicación 

 – Dominio de aplicaciones Office 365

 * Idiomas

Inglés: nivel Medio 

COMPETENCIAS

 * Técnicas

Office: Nivel Alto 

Herramientas digitales, presentación: Alto 

 * Transversales & Comportamentales

 IMPACTO /CAPACIDAD PARA INFLUIR

HABILIDADES COMUNICATIVAS / ORAL Y ESCRITO

CAPACIDAD PARA COLABORAR Y TRABAJAR EN EQUIPO

BENEFICIOS

• Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
• Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
• Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
• Plan de retribución flexible.
• Modelo de teletrabajo híbrido (50%).
• 22 días de vacaciones.
• 2 días de asuntos propios.
• Día libre en Navidad.
• Tarde libre el día de tu cumpleaños.
• Jornada intensiva todos los viernes y en julio y agosto.
• Flexibilidad horaria.
• Seguro de vida.
• Seguro médico.
• Tarjeta comida 
• Salario fijo + bonus variable + participación en beneficios.

Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.

Description

GROUP BNP PARIBAS

The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.  

The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).  

The IT production has two main entities ITG Production and ITO, with a main governance lead by ITGP.

ITG Production Network Security provide securely some critical services and maintain them constantly in other to offer best possible user experience and accompany the business growth. 

The services concerned are Remote Access, Connectivity to Cloud Services (SAAS, IAAS, PAAS), Firewalls and IPS segmentation & filtering and Automation solutions. 

The Network Security teams are responsible for designing, deploying, and supporting these services for all IT Group users (~100 000). They are performing that according to the Group guidelines and standards (Security, compliance, features, infrastructures, …)

ABOUT THE JOB

MISSION

The successful candidate will include Desktop HVD Team and will collaborate with them and other teams in CIB by designing, building and providing level 2 support. The team is responsible for the maintenance, support, and operation of all virtual machines and physical remote PCs accessed through the XenDesktop infrastructure. This includes managing HVD client deployments, ensuring the performance and stability of the production environment, and maintaining the build images.

RESPONSIBILITIES

Main Duties 

• Manage incidents and service requests related to the Citrix XenDesktop infrastructure
• Provide technical support for virtual desktop and remote PC users
• Conduct testing, analyze runbooks, and draft operational procedures
• Participate in technical projects and infrastructure migrations
• Coordinate with cross-functional teams to ensure smooth operations
• Support other operational teams during transitions to HVD infrastructure
• Deliver services from the HVD Service Catalogue in line with SLAs (10,000+ users)

Service Responsibilities

• Monitor and maintain the health and performance of HVD and Remote PC infrastructures
• Perform lifecycle management: new builds, templates, security patches, and upgrades
• Configure and support backend systems and endpoints (Zero/Thin Clients, Console management)
• Ensure compliance with ITSM processes (Incident, Problem, and Change Management)
• Participate in special operations: Disaster Recovery, Business Continuity, and datacenter migrations
• Collaborate with L3 Engineering on Continuous Improvement Plans (CIP)
• Provide regular infrastructure status and usage reports
• Ensure documentation is up to date and of high quality

REQUIREMENTS

General Requirements

• 5+ years of experience in a similar role within a multinational environment (10,000+ users)
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work independently and take ownership of tasks
• Customer-centric mindset with strong attention to detail
• Comfortable working with senior IT management and cross-functional teams
• Willingness to participate in on-call rotations and planned interventions outside regular hours

Nice to have

• Knowledge of SCCM (System Center Configuration Manager)
• Experience with Software Asset Management and Vulnerability Management tools
• Familiarity with SQL, WMI, and enterprise-level monitoring tools
• French language skills (spoken and written)
• ITIL Foundation certification 

Languages

• English: Fluent (spoken and written) – Interview will be conducted in English
• French: Valued but not mandatory

Skills

• Citrix XenDesktop and virtualization technologies
• Windows 10/11 configuration and support
• PowerShell and VBS scripting for automation and data collection
• Microsoft Active Directory and Group Policy Objects (GPOs)
• ITSM tools and processes (Incident, Problem, Change Management)
• Collaboration with infrastructure teams (Networks, Storage, Wintel, etc.)

Other

• Work Schedule: On-site services between 07:00 and 19:00, covered in weekly 8-hour shifts
• On-Call Services: Provided outside regular hours, covered in weekly rotations
• Planned Interventions: May occur outside working hours, including weekends
• Location: On-site presence required

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

ITTF Iberia platform is a shared service center, which provides services and resources on behalf of ITTF central department, and other ITG partners, in Spain and Portugal. ITTF Iberia platform ensures a common alignment in terms of strategy, operating model, IT standards with ITG beneficiaries, as well as, a full alignment with local and territory rules and stakeholders

The ITTF Department Office division ensures operational support for the entire department in key areas such as budgeting, sourcing, project portfolio management, and IT risk management. The division is also responsible for defining and coordinating governance, developing and monitoring the department’s IT strategy, as well as handling ad-hoc missions.

Report to

The position is within ITT&F Iberian Platform – Department Office in Madrid, under the supervision of ITT&F – Iberian Platform Department Office Head in Madrid, with functional link with ITT&F – Department Office – Cost Oversight & PPM Head in Paris.

Mission and Objectives 

The main objectives are:

• Monitor, analyze and consolidate resourcing needs and consumption for projects and the run in coordination with PMO of Finance & Risk Solutions teams, and in alignment with official ITG Finance budget and actuals
• Ensure figures split by clients / programs / funding and update the project portfolio
• Partner with ITG Finance and with the sponsors (Finance, RISK and GDO/CDO) to explain resources consumption, calculate budget/forecast estimations and agree on funding and transfers

MAIN RESPONSIBILITIES

Monthly reporting & closing, Budget preparation

•  Ensure the respect of the guidelines and planning of figures closing and budget preparation
• Provide a monthly synthetic reporting/analysis on figures evolution (both costs and HC)
• Monitor / Control with the PMOs the different delivery expected (roadmap, HPA, …)
• Establish punctual reportings on all Finance & Risk Solutions budget data
• Contribute to the improvement and transformation of processes and governance within the activities of the team
• Manage the relations with PMOs, Operationnals, ITG_Finance,…

• Coverage Clients:
  • Follow the transfer process with the Client and ITG_Finance
    • Recover transfer needs from operational groups
    • Consolidate these needs for all Finance & Risk Solution (Onshore + Near/Offshore)
    • Monitor the correct execution of these transfers by Clients
    • Ensure the consistency between the Finance & Risk Solutions vision and the ITG-Finance vision
  • Provide a monthly status of the Clients
    • Review the status/achievements of the projects
    • Identify the main points/risks/alerts
    • Monitor / follow-up the remediation plans
    • Follow the detailed budget
    • Discuss on specific issues
  • Animate and produce the minutes of the different committees
  • Manage the relations with the funders (Finance & Strategy, RISK, Business lines)
  • Improve the governance around this process

REQUIREMENTS

Training and occupational experience

• Business school or University Graduate, Master Degree in Accounting, Finance 
• 2-3 years of experience in an Accounting/Management Control function
• Experience of working in international environment appreciated
• Knowledge of IT activities

Skills and behaviours

• Analytical mindset, especially with regards to figures understanding, reconciliation and explanation.
• Ability to dialogue 
• Organizational skills: autonomy, capacity to manage several tasks in parallel, to prioritize and to manage pressure.
• Critical mindset, curiosity, with sense of initiative
• Good communication (oral, written) and relationship skills
• Fluent English (oral and written), Fluent French (oral and written)
• Strong knowledge in Microsoft Office (especially Excel)

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 32 vacation days

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

MISSION

The Pricing to Billing officer will play a central role in managing Cash Management transactions for CIB EMEA’s Pricing to Billing processes (P2B) for Transaction Banking (TB)

The ideal candidate will ensure integrity, consistency, accuracy, and alignment across all stages of the P2B value chain, on execution of day-to-day actions on deals between Front Office (CashManagement Officers) and Back Office (Billing team)

KEY RESPONSABILITIES 

Oversee and coordinate all the actions at the origination of the deal, help Front Office to establish the Statement of Work of each new deal, based on Product Reference. The objective is to ensure a clear review of the scoping of scope entities, scoping the products needs by client and pricing applied (standard or negotiated items).

A key part of the role is to support front officers with pricing to billing for new transactions (EMEA common methodology, provide clear information on products, way of pricing, standard methodology, standard pricing, rules of deviations, rules,…)

Collaborate with Implementation teams to ensure proper interpretation of the product rollout and associated pricing. Establish the Operational Statement of Work to confirm various actors, actions, timing and follow up the actions. 

Prepare the final Master format, according to Statement of Work to achieve the Billing Configuration with the collect of the key information (scoping of entities, product, pricing, invoicing detail, one off and subscriptions specificities…) and build the files to load in the billing engine (Xelerate).

·    Execute Process control & monitoring:

• Another part of the role is to establish and apply key controls to ensure transactions are processed according to the Statement of Work. The strong level of control to perform and feed the dashboards to monitor deals activities.
• A key part of the role is to ensure a relevant reconciliation between all sources of information, for example cross check Statement of Work with the signed version of the contract, check final Billing configuration by analysing the Pricing Extract Report, conduct regular and exhaustive controls of subscriptions, one off to check the efficient process of counting and the update of billing engine parameters (volume actives).
• Generate and update reports/dashboards: contact view, legal entity view, business group view, country view, the feeding of dashboard in a dynamic day to day review to ensure a consistent and permanent accuracy of information.
• Act as a single point of contact to provide transaction details, facilitate communication between teams to ensure a permanent alignment of information.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GRUPO BNP PARIBAS
El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

ARVAL
En Arval tenemos como misión mejorar la vida de las personas ofreciendo servicios de movilidad adaptados a las necesidades de nuestros clientes y con una clara orientación hacia la movilidad sostenible. Ofrecemos una amplia gama de soluciones innovadoras y proporcionamos un servicio personalizado a nuestros clientes, desde grandes corporaciones a particulares. Con más de 30 años de experiencia, presencia en treinta países y una flota financiada superior a 1,5 millones de vehículos, somos líderes en nuestro sector

SOBRE EL PUESTO

MISIÓN
Identificar, evaluar y gestionar los riesgos operacionales de principio a fin incluyendo el riesgo de fraude, de terceras partes, conducta, cumplimiento normativo, regulatorio, así como otros riesgos.

RESPONSABILIDADES

 Identificación y Evaluación de riesgos y de controles (Risk and Control Self Assessment-RCSA):
 * Asegurar que la identificación de los procesos claves y riesgos materiales, así como sus factores mitigadores están inventariados y mantenidos en su nivel adecuado.
 * Mantener la cartografía y la taxonomía de riesgos, actualizada a su respectivo nivel.
 * Asegurar la adecuada implementación de la cartografía de riesgos en el perímetro de aplicación de la 1ª línea de defensa
 * Realizar la identificación del riesgo en coordinación con otras funciones de control interno cuando sea necesario asegurando la validación del manager y la consistencia con el apetito de riesgo.
 * Contribuir a la definición de un plan remediación y de seguimiento cuando sea necesario.

 · Asegurar que los requerimientos establecidos en los procedimientos de grupo se implementan localmente y se complementan con las especificidades locales (regulación, herramientas, organización).

 ·         En función del resultado de la cartografía de riesgos y de otros eventos de riesgos como los incidentes históricos, los resultados de los controles, eventos externos o misiones de auditoría, identificar y proponer la calibración de los diferentes procedimientos de la entidad.

 · Definir y actualizar periódicamente el plan de control de la entidad de acuerdo con los resultados de la evaluación del riesgo, la regulación, y otros eventos de riesgo (HI, resultados de control, acontecimientos externos, misiones de auditoría…).

 ·         Ejecutar y/o coordinar los controles con arreglo al plan de control

 · Velar por que los resultados de los controles sean examinados y analizados por la dirección de las Entidad y, cuando proceda, por los equipos operacionales/partes interesadas pertinentes, y asegurar la definición de planes de acción de rehabilitación cuando sea necesario.

 Tras la notificación/recepción de los informes, organizar el seguimiento de los resultados y recomendaciones de supervisión de auditoría interna o externo y garantizar su cierre en la fecha prevista.

 Gestión de incidentes históricos (incluidos los casi- pérdidas)

 ·         Declarar los incidentes (incluida la medición de los impactos económicos), informar y actualizar en la base de datos del Grupo (así como en las bases de datos locales si fuera necesario), incluidos los casos sospechosos y de intento de fraude.

 · Vigilar, en colaboración con las funciones de Control Independientes, eventos externos para que cualquier acontecimiento externo importante se tenga en cuenta en el marco de riesgos operacionales. 

 · Coordinar, apoyar y asesorar en el proceso de validación de operaciones excepcionales, nuevos productos, actividades y procesos- TAC/NAC (incluidas las iniciativas de subcontratación), y seguimiento de que se cumplen las condiciones establecidas por las funciones de control.

 ·         Coordinar o garantizar la participación en los comités que garantizan la adhesión permanente de Arval a la normativa, y, en particular aquellos que revisen el resultado de los indicadores y de los controles regulatorios, que escalen las incidencias detectadas, que hagan seguimiento de las medidas correctivas necesarias, del análisis de los efectos del cambio de reglamentación en el marco de control interno y todo en colaboración con las otras funciones de control independiente

 ·         Contribución (u organización) activa a cualquier comité sobre riesgos operacionales y comités permanentes de control (por ejemplo: Comités de control interno- ICC).

 · Presentar informes periódicos y ad hoc al nivel adecuado de dirección y a las funciones de control independientes.

 ·         Contribuir a la evaluación periódica y ad hoc de la presentación de informes gestionada por las funciones de control de la segunda línea de defensa 2LoD.

 ·         Garantizar la sensibilización del empleado sobre las políticas y procedimientos del Grupo.

 ·         Revisión y validación de los accesos a los principales sistemas para asegurar que se respeta una correcta Segregación de funciones. 

REQUISITOS

 * Estudios

 Titulación universitaria de grado superior: Diplomatura, Licenciatura o Grado.

 * Experiencia

 – Conocimiento de los procesos del negocio de renting de vehículos es deseable.
 · Conocimientos en materia de riesgo operacional y dispositivo de control interno de entidades financieras. (procedimientos, cartografías de riesgos, y ejecución de controles).
 · Capacidad de gestionar y construir relaciones con niveles superiores fuera y dentro de la organización, manteniendo la independencia y la objetividad en la implementación de los controles. 

– Conocimientos básicos de Gestión de Proyectos. 

 * Idiomas

Inglés: ALTO – Imprescindible
Francés: MEDIO – Valorable

COMPETENCIAS

 * Técnicas

Excel – Experto

 * Transversales & Comportamentales

Buenas capacidades comunicativas orales y escritas.
 Capacidad de trabajar por objetivos, con autonomía y con compromiso para cumplir con las fechas establecidas en la planificación.

BENEFICIOS

• Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
• Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
• Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
• Plan de retribución flexible.
• Modelo de teletrabajo híbrido (50%).
• 22 días de vacaciones.
• 2 días de asuntos propios.
• Día libre en Navidad.
• Tarde libre el día de tu cumpleaños.
• Jornada intensiva todos los viernes y en julio y agosto.
• Flexibilidad horaria.
• Seguro de vida.
• Seguro médico.
• Tarjeta comida
• Salario fijo + bonus variable + participación en beneficios.

Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.

ABOUT THE JOB

MISSION

• Business Area/Department Overview
  • The current application production support is based in Madrid for Global Banking European local application support and maintain over 260 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilizing various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.
  • Members of the team work with a wide variety of core technologies, in-house and third-party systems.

• Purpose & Scope of the role

In line with the overall BNP Paribas sourcing strategy, this role will be in Spain as part of a Madrid based team.

The role is also to ensure a high-quality level of services for all these applications and their users. It includes involvement in:

• Manage team effort and ensure effective delivery of services.
• Supervise support activities, service delivery, engage in disaster recovery (DR) and IT Continuity activities guidelines.
• Manage escalations related to Production across IT applications and drive stakeholder communications.
• Manage production issues down situations under tight SLA deadlines.
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk.
• Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues.
• Manage various production support roles (technical L1/L2/L3).
• Coordinate the resolution between production department / Central department / users.
• IT Cybersecurity and Continuity Management.
• Obsolescence and Asset management.
• Projects Management

The APS Project Team Leader will be responsible for the successful operative of IT APS projects and L3 application support across the defined perimeter.

The successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations.

RESPONSIBILITIES

 Essential:

·        Experience on production support activities (>5 years)

·        Incidents/Problem/Change Management

·        Train/mentor other members of the team for support activities

·        Suggest & implement continuous improvements for automation and monitoring

·        Good Communication and Escalation

·        IT Continuity Management

·        Capacity Management

·        Asset & Obsolescence Management

·        Support to Development Project Team

·        Coordination Capabilities

·        Planning, Implementation and Documentation of Production Workflows

·        Proficient analytical and troubleshooting abilities

·        Taking ownership and resolution focused

·        Ability to build relationships across internal and external teams

·        Ability to manage high pressure situation, analyse, prioritise and multi-task

·        Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

·        Analytical and interpersonal skills. 

·        Consider the implications of actions on colleagues, partners and clients before making decisions, and escalate issues to the manager when unsure

·        Good interpersonal skills and team player

·        High energy level coupled with a desire to take on responsibility

·        Highly motivated in achieving results in whatever the environment conditions. 

·        Good project management skills.

REQUIREMENTS

• Experience
  • Application Production Support
  • Proficient knowledge of incident, problem and change management skills (ITIL concepts)
  • Continuity Management
  • Capacity Management
  • Asset & Obsolescence Management
  • Support to Development Project Team
  • Project Coordination, Planning, Implementation and Documentation
  • Proficient analytical and troubleshooting abilities
  • Ability to build relationships across internal and external teams
  • Ability to manage high pressure situations, analyses, prioritize and multi-task
• Languages
  • Excellent command of English – Written and verbal

SKILLS

• Technical
  •  Windows and Unix/Linux skills
  • Application Servers: IIS, WebSphere, JBoss, Citrix
  • Database knowledge: MS-SQ and Oracle.
  • Scheduling tool: Autosys and PowerShell scripting
  • Monitoring tool: Dynatrace or equivalent
  • Ticketing tools (ITSM, Jira…)
  • Microsoft tools (advanced Excel, Word, Powerpoint, OneNote…)

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

GROUP BNP PARIBAS

·       Good knowledge of the Group

 

·       Good knowledge of RISK scope and organisation

 

·    Good knowledge of BNP Paribas Operational Risk Framework, specifically data protection

 

·       Conversant with legal matters is a plus

·       Thorough organisation skills

 

·       Strong analytical skills

 

·       Active listening

 

·       Autonomy

 

·      Strong communication skills, both written and oral, in English

 

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

ITTF – FINANCE and RISK SOLUTIONS

Finance and Risk Solutions (FRS) is the IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, people, and time-to-market. FRS is a department within IT Transversal & Functions (ITTF), part of IT Group. 

FRS is a global organization, with resources located in 11 countries across Americas, UK, Europe, India and APAC.  FRS aims to tackle major challenges of the Group’s transformation for today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices.

FRS is hierarchically part of ITG organization. governed by a unique collaborative sponsorship between Finance, RISK and ITG. 

The SoFRESH Fronting team, located in Madrid, Lisbon & Mumbai, is in charge of the day-to-day communication to Finance applications.

Application Support domain Control Tools Topaze & Business Support team (CTBS) located in Lisbon is in charge of administration and production support of accounting back-office tools (input and control accounting tools), user support and tools availability communication towards users.

In addition, the team will be the first level of support (Ticketing/Rerouting) for all Finance & Risk.

The Team:

• Ensure follow the sun Business Support on the tool’s usage and incidents.

•      Regular dialogue with Production reporting stakeholders.

•      Regular dialogue with Project stakeholders.

Main responsibilities

The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls.

Key interactions on regular basis

•        Regular dialogue with Production Stakeholders
•        Regular dialogue with Project Stakeholder.

REQUIREMENTS 

Training andoccupational experience 

• Business school – Finance is a plus 

Languages  

• Operational in English mandatory 

SKILLS 

– Technical

Proficient in Microsoft Office Suite (Excel,PowerPoint, Word), SharePoint is a plus 

– Transversal & Behavioral

• Strong interpersonal communication (spoken and written) and customer orientation skills 
• Ability to simplify complex information in a clearly organized and visually interesting manner  
• Capability to work and interact with people of different expertise and hierarchical level 
• Organizational skills: autonomy, capacity to manage several tasks in parallel, capacity to prioritize the activities 
• Good documentation skills 
• Collaborative work and team player 

BENEFITS

• Hybrid telecommuting model. 

• One vacation day per month worked (according to the duration of the agreement with the university).

• Meal allowance. 

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Personal Finance

BNP Paribas Personal Finance, through its brand Cetelem, specialises in consumer credit, personal loans and card management. It is a financial partner of major retailers, consumer goods companies and car dealerships, as well as a benchmark in market analysis thanks to the Cetelem Observatory studies. BNP Paribas Personal Finance has 20,000 employees serving more than 20 million customers.

Cybersecurity and IT Risk engineer (SecOps Support)  

About the job

Solid reputation, passionate individuals, and endless opportunities. That’s SE.T – BNP Paribas Personal Finance International Shared Service Center. 

Our consistent track record of services delivery means comfort for our customers and opportunities for our employees. 

You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference.

Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world?

In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Cybersecurity and IT Risk engineer (SecOps Support)  

As a Cybersecurity and IT Risk engineer, you will be responsible for providing Cybersecurity and IT Risk services related to SecOps to IT corporate Risk Team in France (in French and English), and to international Entities of BNPP.

The main responsibilities are:

• DLP alerts: assess, produce dashboard, follow-up of different related subjects
• Flow validations / debug, flow analyses: Firewall, Proxy, WAF
• Right management: Admin right, USB right
• Security contribution for projects:
  • Technical actions and security contribution during separation / fusion of entities
  • Analysis with network teams to resolve blocking points
• Security analysis for new web tools
• Exceptions management: Asses the security risk with the requester to generate the risk level and formalize through risk card.
• Process / documentation update
• Identity and Access Management: onboarding of applications, rights and user into a IAM tool (Myaccess), expertise, support to requestors and proof collections for internal audits
• Privileged Access Management: Management of nominatives, generic and services accounts
• Produce Dashboard, Procedures, Validations on different tools

What we are looking for:

• Advanced student/graduate of a computer science related career
• Knowledge of standards as OWASP, ISO/IEC27001, ISO 22301, ISO3100 and best practices
• Dev skills (nice to have), Knowledge of Application security
• Proven working experience in the cybersecurity field (SecOps)
• Network security
• General security background 
• DLP
• IAM/PAM
• Web security (nice to have)
• Stress management 
• Curious and propose solutions.
• Capacity to manage several projects in parallel and respect the deadlines. 
• Autonomy and time management
• Customer & results-oriented (service delivery will be the heart of the activity)
• Ability to communicate and report to different levels in the organization
• Proactivity
• Motivated to pick up new skills as you go
• Analytical and problem-solving skills
• Structured analyst, capable of embracing and using data analytics to assess risks, 
• Scope audits and test controls
• Team worker

Skills:

BUSINESS SKILLS

·     Business/IT Relationship

·     IT Knowledge

BEHAVIOURAL SKILLS

·     Personal Impact / Ability to influence motivate

·     Proactivity

·     Organizational skills

TRANSVERSAL SKILLS

·     Ability to manage/facilitate a meeting, seminar, committee, training…

·     Ability to inspire others & generate people’s commitment    

·     Ability to anticipate business/strategic evolution

LANGUAGES

English (Fluent): B2 or higher

French (Fluent): B2 or higher

Who are we?

We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Among other services, our portfolio is composed of: 

·       Applications Management (Architecture, Project Management, Development, and Quality Assurance).

·       IT Risks & Cybersecurity Services.

·       Platforms Management.

·       Data Analytics and AI.

·       Operations.

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!

About our culture:

We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.

We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.

We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan. 

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Spain IT Production

Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

ABOUT THE JOB

MISSION

BNP Paribas is a major player in the European banking sector. As such, BNP Paribas must protect its assets from cyber-attacks. The bank is also subject to strong rules from regulators or its customers.

The major challenges of current computing require greater security of data and banking applications. In a growing context of developing mobility solutions and Cloud services adoption, the mission is to integrate the Production Security teams in charge of setting up services to secure access to information system assets.

The mission is part of the IT Group Production Security – Defense teams. This team is specialized in security and data protection issues. The primary responsibility of the teams is to provide security services within the overall requirements framework while ensuring the operational readiness and Level 3 support of these services within an international scope. 

Scope: Key Management Services (KMS), Hardware Security Modules (HSM), Encryption, PKI, cryptographic services, smart cards, strong authentication solutions, electronic signature, etc.

Mission & Role summary 

Within the Crypto Services expertise team, the mission will be to ensure the operational maintenance of the Group’s cryptographic security services (HSM, KMS, BYOK, KYOK, KMS, etc.) and to participate in the evolution of digital trust services (encryption, key management, electronic signature solutions, etc.).

It is expected that you operate in a cloud context (Office 365, IBM and others) to meet new uses and security needs (authentication, encryption, signature). In this context, you will contribute to the study, qualification and subsequent implementation of new security solutions. A technical background, security and project management is therefore needed.

You will contribute to the on-call duty rotation provided to ensure the high availability of services provided by the Crypto Services expert team.

RESPONSIBILITIES

As part of this job, your missions will be to:

Technical Essentials

•              Provide technical expertise around cryptography: HSM, KMS, data encryption, cryptographic key life cycle, BYOK, KYOK, algorithms,
•              Participate in the design of architectures, building (Build) and evolution of KMS / HSM solutions,
•              Work with the IT Risk Management teams and transcribing risk and security requirements from an operational perspective,
•              Advise and support the business lines on the security aspects of various projects,
•              Write technical, operational procedures (e.g. key ceremony, installation of MSM, change of defective MSM, etc.),
•              Investigate, qualify and implement new security solutions
•              Qualify version runs of existing solutions,
•              Participate in cryptographic implementation projects and cryptographic key management,
•              Participate in ongoing cryptographic services management activities,
•              Contribute to the study of innovative solutions around cryptography,
•              Integrate solutions for the protection of the Bank’s data as set out in the Cloud solutions,
•              Perform a security technology watch (authentication means, cryptographic algorithms, vulnerabilities, etc.),
•  

Maintenance in operational and security condition: 

•              Carry out on-call duty (one week per month),
•              Providing Level 3 support for services,
•              Analyses and processes engineering requests and incident tickets,
•              Carry out operations in unworked hours,
•              Maintenance and development of services,
•              Industrialise and automate operating processes,

REQUIREMENTS

• Studies

 Master’s degree or equivalent

• Experience

             Minimum 2-to-4-year experience with HSM, CKMS, PKI

             Experience in IT Production environments 

             Experience as SPOC for technical escalations

• Languages

High Level of English (written / spoken).

French speaking will be appreciated.

SKILLS

• Technical

Cryptography – Expert 

HSM – Expert 

Security – Expert 

Infrastructure – Mastery 

Architecture – Mastery 

Programming Languages (Shell, Python, etc.) – Mastery 

Production – Expert 

OS UNIX / Windows – Mastery 

Base de données (Postgres, MongoDB…) – Pratique 

Active Directory – Mastery 

Administration – Mastery 

IAM – Mastery

Network – Mastery

• Transversal & Behavioral

             Teamwork 

             Organizational skills and timeliness

             Priority management and adjustment to constraints

             Good writing quality

             Sense of initiative

             Autonomous, rigorous and methodical.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.