ITG Delivery Control
- Standard / Permanent
- ES-Community of Madrid
GROUP BNP PARIBAS
BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.
In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.
BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.
ENTITY: Platform IT
The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.
The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with more than 200,000 employees with solid roots in Europe.
The BNP Paribas Group is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).
The IT production has two main entities ITGP and ITO, with a main governance lead by ITGP.
– ITGP Digital Working
ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop …) as well as elements of the Global Services organization.
o On Site Services: From 08:00 to 19:00
o No On Call Services”
ABOUT THE ROLE
ITGP Digital Working is responsible for providing IT services to our clients by ensuring an evolution of the digital market, in a secure and efficient environment, and with reliable quality. This function encompasses infrastructures (Active Directory, email, instant messaging, desktop, etc.), as well as elements of the organization of global services.
Background and Summary of the Role
As a Delivery Control Specialist, you will be responsible for ensuring the smooth and timely delivery of IT services to our customers, in accordance with agreed Service Level Agreements.”
o As a Delivery Control Specialist, you will be responsible for ensuring the smooth and timely delivery of IT services to our customers, according to the agreed service level agreements.
o You will monitor and coordinate the delivery activities of security Patch and Package for Entities.
o You will communicate effectively with internal and external stakeholders, providing regular updates, escalations, and feedback on the delivery status and issues.
o You will manage and resolve incidents and problems that affect the delivery performance, applying root cause analysis and preventive actions.
o You will prepare and present accurate and comprehensive reports on the delivery performance, quality, and customer satisfaction.
o You will identify and implement opportunities for improvement and innovation in the delivery processes and practices.”
§ Strong knowledge of IT service delivery methodologies, frameworks, and best practices, such as ITIL, Agile, or DevOps.
§ Excellent communication, interpersonal, and presentation skills, with the ability to communicate effectively with technical and non-technical audiences.
§ Strong analytical, problem-solving, and decision-making skills, with the ability to handle complex and ambiguous situations
§ High attention to detail, quality, and accuracy.
§ Ability to work independently and collaboratively, under pressure and with tight deadlines.
§ High English spoken and written fluent (B2/C).
§ French spoken and written will be valued
§ Trasversal & Behavioral:
· Communication skills
· Analytical Ability
– Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
– Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
– Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
– Flexible compensation plan
– Hybrid telecommuting model (50%)
– 31 vacation days”
Diversity and Inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.