GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

Personal Finance

BNP Paribas Personal Finance, through its brand Cetelem, specialises in consumer credit, personal loans and card management. It is a financial partner of major retailers, consumer goods companies and car dealerships, as well as a benchmark in market analysis thanks to the Cetelem Observatory studies. BNP Paribas Personal Finance has 20,000 employees serving more than 20 million customers.

About The Job

INTERNSHIP: INTERNAL AUDITOR, FINANCE.

BNPP Personal finance offers a position in our Spanish office at Banco Cetelem.

This is a great opportunity to work in an internship as an Auditor in the second line of defense of the Finance function in a leading bank. We are looking for candidates who share our mission and values, passionate about finance, open-minded and eager to work in a collaborative and international environment.

This position will support the 2LOD Finance function of BNPP Personal Finance. This is a position in the 2LOD Finance Hub and will be responsible for providing leadership, playing a critical role ensuring the quality of the control framework, risk management, and regulatory compliance. This role will offer you the opportunity to gain great exposure to BNPP’s culture and values and develop your career inside a great Group.

During your workday, you will need a skill set to interact with different cultures and hierarchical levels in the organization and in different time zones. The position is based in Spain, Madrid Office, but you will cover different countries, giving internal servicing to other group entities.

Some Of The Main Task Of The Function

  • Verify the existence and proper application of the Regulations and the internal rules defined by BNP Paribas and BNP PF policies.
  • Check the absence of major weaknesses in the internal control system and its consistency in all group entities, as well as the reliability of the financial, operational and management data.
  • Examine the appropriateness of the methods and procedures and the efficiency of the management and control processes used within BNP Paribas and BNPP PF and local entities.
  • Assess management’s ability to assume responsibilities, display leadership qualities and define management orientations.
  • Verify the methods used for achieving objectives and for implementing, in optimal conditions, the strategies and action plans defined by the responsible entities in accordance with the general policies of BNP Paribas and BNPP PF.
  • Perform process review in situ in the entities in scope, analyzing the process and proposing permanent control action to mitigate the risk, improve the performance; bearing in mind a cost-effective approach.
  • Participate to the annual risk assessment exercise by analyzing local assessments and challenging them.
  • Set up and follow up KRIs to follow up a risk based short term matrix to anticipate material risk before the closing and adapt the control framework accordingly.
  • Follow up the issued permanent control actions assigned.
BENEFITS
• Hybrid telecommuting model. • One vacation day per month worked (according to the duration of the agreement with the university).

Join BNP Paribas PF Spain, certified by ChooseMyCompany with the HappyIndex Trainee quality seal. This seal qualifies us as an attractive company for trainees, according to feedback from our trainees.


Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

 CIB

 BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.

 MISSION

 BNP Paribas M&A Advisory Iberia represents a relevant piece within the international practice of the group, consistently ranking among the top advisory firms over the past years having advised on the most emblematic M&A and ECM transactions in Iberia.

 Based in Madrid, our M&A Advisory franchise leverages on one of the largest platforms amongst the international banking community, including a well cohesive team formed by highly experienced professionals with a strong and well-developed expertise in Investment Banking.

RESPONSIBILITIES

 – Contribute to the entire M&A process, from marketing through to execution

 – Ensure quality and timely preparation of all materials required for deal preparation

 – Ensure high quality standards and reliability of all materials;

 – Assist on valuation / modelling;

 – Assist on Iberia marketing efforts;

– Think commercially about a client’s business and identify new business opportunities;

 – Perform background industry and company research, synthesising information from diverse sources;

 – Interact directly with clients and with other advisors (lawyers, co-advisors, etc) at an appropriate level;

 – Build and maintain internal networks.

 – Regulation

 – Ensure that all regulatory and commercial training is completed on time and refreshed as required;

 – Responsible for adherence to the Bank’s corporate policies, to its internal Compliance regulations as well as to appropriate external Regulators.

 STUDIES

 A degree from a leading university with an excellent academic record; 

EXPERIENCE

 At least 3 years of previous work experience in Mergers & Acquisitions in a top tier investment bank, boutique, or a Big Four;

 • Demonstrate an understanding of the M&A product including transaction structuring and analysis, valuation, fairness opinions, capital increases, IPOs, etc;

 • Assume responsibility towards client satisfaction and helps develop client relationships at his/her level;

 • Capacity to develop autonomously market awareness and general business culture;

 • Modelling and valuation – knowledge of integrated financial statements models, comparable companies, comparable transactions, DCF, LBO models;

 • Express his/her messages in an effective, organized way, appropriate to the audience being addressed;

 • IT literacy in Microsoft Office and experience in using investment banking databases (e.g. Factset, Dealogic, Bloomberg) ;

• Willing to assume greater or new responsibilities (on the job / within the team);

 • Demonstrate clear motivation to get things done and achieve results within the constraints defined;

 • Strong capacity to support and foster a culture of good conduct;

 • Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks;

 • Consider the implications of his/her actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure;

 • Professional conduct in and outside office including working hours etc.

 LANGUAGES

 Fluent in English and Spanish, another European language would be usefl;

 SKILLS

 Technical

 Analitycal Skills

 Transversals

Ability to deliver/Results driven

 Proactivity

 BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

 • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

 • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

 • Flexible compensation plan.

 • 31 vacation days.

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

BNP Paribas Overview:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets, International Financial Services and Corporate & Institutional Banking, centered on corporate and institutional clients. 

Corporate & Institutional Banking (CIB) is a leading global financial services firm, covering 3 business lines: Global Market, Global Banking and Securities Services. It offers you solutions in capital markets, securities services, advisory, finance and treasury. In its CIB activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

Strong risk management, combined with the stability that comes from being part of one of the largest banking groups in the world, underpin our success. Joining us, you’ll become an integral part of a dynamic team that spans nationalities, cultures and backgrounds, drawing together people from around the globe and reflecting our commitment to international placements.

RISK ORM CIB Scope & Organization:

As a 2nd line of defence, RISK ORM CIB aims at providing RISK and CIB Management with a front to back consolidated view on operational risks of CIB activities to contribute to the reduction of operational risk and to better respond to Regulator’s expectations. 

RISK OMC CIB mandate is to challenge and supervise the Operational Risk management of CIB activities. To that end, RISK ORM CIB relies on an effective operational risk management setup covering CIB activities: Global Banking, Global Markets, 2S and Functions covering CIB activities, Anti-Fraud, ICT, Third Party Risk Management, Operational resilience and Data Protection.

RISK ORM CIB is organized around:

▪ 4 Regions: Americas, APAC, EMEA and the UK

▪ 3 Business Lines and 2 transversal activities: 2S, Global Markets and Global Banking & Functions 

• 4 RISK Practices and Transversal teams: Transformation & COO Office, Transversal Risk Management, Technology and Transversal Risks encompassing Information and Communications Technology (ICT), Third-Party Risk Management (TPRM), Anti-Fraud and Operational Resilience (OR), Data Privacy and Protection (DPP). 

▪ 7 platforms with Local OROs, Extended OROs and OROs Support teams (Lisbon, Madrid, Warsaw, Mumbai, Chennai, Bangalore, Montreal)

RISK ORM CIB TRANSFORMATION MANDATE & ACTIVITIES

Mandate:

RISK ORM CIB Transformation & COO Office team ensures the management of the Transformation Program led within RISK ORM CIB in close coordination with RISK CIB and RISK ORM Group and is also in charge of RISK ORM CIB COO Office.

Activities:

RISK ORM CIB Transformation & COO Office core activities globally are focused on Program / Project Management incl. Industrialisation, AI & Automation, Change, Training & Communication, Business Management and RISK ORM CIB steering (Governance, budget monitoring).

Reporting to the Head of Transformation & COO Office, the transformation & COO Office Manager is focused primarily on Program / Project Management encompassing mainly projects on:

o The management of the Transformation team members on a day-to-day basis to support them on the priorities validated centrally, projects progress, timely deliverables, governances’ preparation, year-end appraisals…

o The Target Operating Model, including more specifically CIB alignment project, further industrialisation, mutualisation, internationalisation, TOM for new perimeters of activities upon regulators requirements.

o The creation of industrialized platforms via reviews of activities led in Portugal and in India platforms to identify and deploy further best practices, RISK ORM CIB process reviews will be handled in strong coordination with OROs

o The AI & Automation stream which includes:

o AI & Automation opportunities identifications working with the OROs WW

o the reporting project in collaboration with RISK ORM Group

o the management of the relationship with RISK System in India which is our automation partner for all our automatization.

o the RISK360 users access management for 1LOD & 2LOD (currently managed at ORM Group level)

o The Change – Training, communication, and events’ organisation for RISK ORM CIB AI & Automation community

o Contribute to other transversal and strategic projects within RISK ORM or RISK CIB upon request

o Handle the Transformation governance through a Transformation Committee

The Transformation & COO Office organizer can also be requested to participate in the COO Office tasks and contribute to Committees (RISK ORM Eco, Sponsors meetings, …)

While conducting his mission, the Transformation & COO office will show a posture that will facilitate the relationships among the different stakeholders (RISK, RISK CIB, RISK ORM GROUP, RISK ORM CIB, RISK ORM CIB, RISK System) and in line with RISK ORMC CIB roadmap and priorities.

For this position the skills required are as follows:

Core Skills

· People management

· Program / Project Management

· Process reengineering

· Lean / six sigma

· AI & automation experience

· Strong capacity to manage projects in agile mode

· Very good capacity to understand, explain and accompany change management

Business skills

· CIB knowledge (businesses, organisation, processes)

· Operational Risk management knowledge

· Language: fluent in English both in oral and in written is mandatory. French speaker is a plus for Paris/ Madrid based position

Behavioural skills:

· Leadership

· Excellent Organisational and synthetic skills

· Team player with high collaboration mind-set

· Autonomy, capability to manage and deliver with low supervision

· Excellent interpersonal skills

· Good communication skills both in oral and written

· Good presentation skills (capacity to prepare clear, synthetic slides in PowerPoint)

· Capacity to organize and animate working group sessions, meetings…both at operational level and senior managers level)

Technical skills

· Microsoft office pack (Word, Excel, PowerPoint)

· Group RISK tools

Competencies:

 

· 10+ years of professional experience in the banking industry, audit, Program management

BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.
 
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
 

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
 
 
Infinity Finance HUB

BNP Paribas EMEA Finance employs 500 employees, of which more than 325 are based in Madrid. We manage more than 250 BNP Paribas entities from all over Europe, covering +60% of Group’s balance sheet and all group’s banking activities (Corporate & Investment Banking, Retail Banking, Personal Finance and other financial services activities…).
 
Our mission is to measure, control and explain all the financial indicators required to monitor accounting, tax, regulatory, liquidity, credit risk reporting and management result activities.
 
 
ABOUT THE JOB
 
MISSION
He/she will perform analysis on CIB Perimeter (and extended BL) on Financial Resources indicators for CIB and Group Management.

Key objectives of the role: 

o Regulatory and internal reporting analysis on financial resources (liquidity)

o Process improvement (new controls, system improvement, proxy to challenge the result)

o Coordination with Business, Regional Finance, ALMT / GB ALM, Performance Managers (regions, central), Risk & Group Finance

o Coordination with the MOA in charge of tools

o Coordination for Actual (incl. On-Demand exercise) and Forecast/Budget exercises

o Contribution to ad hoc studies (ad hoc analysis, regulatory and methodological changes, etc etc) and Regulator requests in liaison with Group Finance

 
RESPONSIBILITIES

Liquidity framework

– Manage, coordinate and analysis the Monthly liquidity reporting by Regions/Business Lines (incl. actual vs forecast) mainly on Global Banking and BP2S activities

– Perform a synthesis on CIB perimeter (incl. GM) for CIB Management and coordinate/support ad-hoc request from Group

– Synthesis analysis on Forecasts, Budget Plans including the challenge of projections (incl. assumptions and proxy) and consistency between Financial Indicators (RWA vs Liquidity)

– Production Management (including LCR on-demand exercises, interaction with Finance/ALMT teams) by supervision of the process and control input/output in an effective way (automatization).

– Liquidity data quality management and reference framework application

Transversal tasks

– Contribution of the synthesis of CIB financial resources indicators (and other dashboard)

– Contribution to the monitoring of methodological and regulatory changes 

– Follow-up BL data quality action plan (QAC participation)

– Ad hoc analysis based from Top Management requests

– Process improvement 

– Contribute to the BNPP operational permanent control framework

Projects, Systems Support, Operational Process Improvements

· Participate in the upgrades/version releases of respective reporting tools, as well as system amendments/enhancements required to facilitate new/modified reporting requirements. In connection with this effort, assist in user acceptance testing and trouble-shooting after deployment

· Assist in identifying operational process improvements in production, control procedures, and workflow organization to increase the team’s efficiency and effectiveness. Also assist in integrating and streamlining the reports under the team’s responsibility

Other functions

· Observe the bank’s policies and procedures

· Participate in staff development and evaluation, as well as staffing operational process (recruiting, hiring, and training). Help ensure that staff’s skills and competencies can support reporting requirements

· Assist in any special project or request as directed by management

 
 
REQUIREMENTS
 
  • Studies

· Education background: Business School or University graduate, master in Finance/Mathematics

  • Experience
Minimum 2/3 years in Finance Function
  • Languages

English speaking is mandatory

 
SKILLS
 
  • Technical

Knowledge of Financial Institutions Balance sheet

· Knowledge of Financial Resources and Financial Performance Indicators is a plus

· IT skills : capacity to use several of the following office tools in a proficient manner

=> Office (Power Point / Excel)

=> PowerBI, Python knowledge is a plus.

=> Internal tools: Perseus is a plus

  • Transversal & Behavioral

Effective analytical, organizational, and problem-solving skills

Strong communication skills, both written and verbal

Rigorous and flexible mindset:

o Strong sense of organization, ability to prioritize tasks and meet deadlines

· Team work & communication skills:

o Actively propose and implement agreed improvements, share knowledge and best practices

o Team player

· Ability to work in a changing and moving environment

 
 
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.
 
 
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
 

GROUP BNP PARIBAS

BNP Paribas Group is the top bank inthe European Union and a major international banking establishment. It hasclose to 185,000 employees in 65 countries. In Spain we are more than 5,100employees within 13 business lines.

 

Infinity Finance HUB

BNP Paribas EMEA Finance employs 500employees, of which more than 325 are based in Madrid. We manage more than 250BNP Paribas entities from all over Europe, covering +60% of Group’s balancesheet and all group’s banking activities (Corporate & Investment Banking,Retail Banking, Personal Finance and other financial services activities…).

 Our mission is to measure,control and explain all the financial indicators required to monitoraccounting, tax, regulatory, liquidity, credit risk reporting and managementresult activities.

 

ABOUT THE JOB

 

MISSION

 

The main objective of TRUST(TRaining, USer´s onboarding & Tom) team is to support the onboarding ofend-users within OFS (One Finance System) roll out programs concerningAccounting Controls Implementation and Certification,

 

RESPONSIBILITIES

 

TRUST EMEA team is in charge of:  

  • Defining the OFS structure (SDB) to be put in place for the concerned entities following a COM/TOM analysis of the accounting control framework
  • Setting the OFS jurisdiction (tools accesses) to be set up and taking care of its consistency over time, 
  • Coordinating together with FIP, Migration and Orchestra teams the accounting control´s tools set-up,
  • Organizing the OFS Trainings mainly for non-Finance teams,
  • Contributing to and promoting OFS Target Operating model,
  • Supporting FIP teams while implementing evolutions or new interfaces regarding topics linked to OFS structure, jurisdiction and trainings
  • Coordinating all BAU topics linked to SDB changes ensuring the OFS structure consistency and the accounting integrity

 

All of the above will be madeprogressively, being in “pairing / binome” with an experienced Change Manager,in order to become autonomous Project lead after a few months.

 

Within the team, people arepolyvalent and progressively learn all faces of Change Management aspectsincluding very functional and political activities, being in contact withlocation´s top managers and as well more technical tasks underlying tools set-up.

 

As we are following a roadmap andcontributing to projects, team members need to be able to deliver on time orbeing able to raise alerts with enough anticipation highlighting facts andproposing remediation actions in order to ease management decisions

 

REQUIREMENTS

Studies

  • Business school or University Graduate, Master’s degree in Accounting, Finance.

Experience

  • At least 5 years in Finance within the Banking sector. 

 

Languages

  •  Fluent in English (both oral and written)
  • French would be a plus

 

SKILLS

Technical

  • Excel advanced, other Microsoft tools (intermediary), Business Object is a plus
  • Good knowledge in Accounting
  • Strong Knowledge in Banking Activities & Products

 

Transversal & Behavioral

  • Good communication skills (spoken and written) and capability to work and interact with people of different expertise and hierarchical level
  • Teamwork
  • Problem-solving
  • Adaptability
  • Self-management
  • Critical thinking

 

As a Change Management team member,the skills on active listening, curiosity and strategic communication arekey. 

 

BENEFITS

  • Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
  • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)
  • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities
  • Flexible compensation plan
  • Hybrid telecommuting model (50%)
  • 32 vacation days

 

 

Diversity and inclusion commitment

BNP ParibasGroup in Spain is an equal opportunity employer and proud to provide equalemployment opportunity to all job seekers. We are actively committed toensuring that no individual is discriminated against on the grounds of age,disability, gender reassignment, marriage or civil partnership status,pregnancy and maternity/paternity, race, religion or belief, sex or sexualorientation. Equity and diversity are at the core of our recruitment policybecause we believe that they foster creativity and efficiency, which in turnincrease performance and productivity. We strive to reflect the society we livein, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
 
Wealth Management
BNP Paribas Wealth Management provides high net worth families, businessmen and entrepreneurs with comprehensive planning of their financial, real estate and business assets. It offers a differential service by accompanying its clients with a multidisciplinary team that seeks to create long-term relationships based on trust, proximity and excellence and which places the Group’s extensive global capabilities at their disposal.
 
ABOUT THE JOB
 
MISSION
Wealth Management Intern for a 6-month internship, particularly to operational and administrative aspects.
 
 

RESPONSIBILITIES 

  • Client Documentation & KYC – Support in account opening, recertification, and document management processes, ensuring compliance with internal and regulatory requirements.
  • Market & Client Research – Contribute to data collection and analysis related to client profiles, investment preferences, and market trends.
  • Activity Monitoring & Reporting – Assist in tracking commercial activity, maintaining internal records, and preparing status reports.
  • Internal Processes & Administrative Support – Assist in workflow coordination, process documentation, and operational tasks.
  • Presentation & Material Preparation – Support in drafting presentations, reports, and internal memos.
  • Interdepartmental Collaboration – Work with teams across the organization to facilitate various processes.

REQUIREMENTS

Studies

  • Currently in the 3rd or 4th year of a degree in Business, Economics, Finance, or related fields.

Languages

  • Fluency in English required; additional languages are a plus.

SKILLS

Technical

  • Microsoft 365

Transversal & Behavioral

  • Active collaboration
  • Rigor
 
 
BENEFITS
• One vacation day per month worked (according to the duration of the agreement with the university).
• Meal allowance. 
 
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
 

GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

 

PERSONAL FINANCE

BNP Paribas Personal Finance, a través de su marca comercial Cetelem, es especialista en crédito al consumo, préstamos personales y gestión de tarjetas. Es partner financiero de importantes empresas de distribución, de bienes de consumo y concesionarios de automóviles y, además, un referente de análisis de mercado gracias a los estudios del Observatorio Cetelem. BNP Paribas Personal Finance cuenta con 20.000 empleados prestando servicio a más de 20 millones de clientes.

 

SOBRE EL PUESTO

MISIÓN

Apoyo en la gestión de las reclamaciones: extracción de extractos, gestión de solicitudes GDPR y preparación de las respuestas a reclamaciones de clientes sencillas

RESPONSABILIDADES

  1. Gestión de reclamaciones de Clientes
  2. Preparación de la documentación a enviar a los clientes.
  3. Interacción con otros departamentos para buscar la respuesta más adecuada a la reclamación
  4. Gestión de reclamaciones de BDE
  5. Gestion de solicitudes de Derechos GDPR
  6. Preparación de informes semanales sobre reclamaciones de las diferentes áreas de la empresa
  7. Análisis de las causas raíz que provocan la reclamación y preparación de planes de acción para reducir esa reclamación

REQUISITOS

 

  • Estudios

Estudiante de últimos cursos ADE, Derecho o similar.

50% de los créditos de tu carrera aprobados

Estar inscrito como demandante de prácticas en tu centro de estudio

  • Experiencia

Trato con clientes 

  • Idiomas

Inglés

COMPETENCIAS

 

  • Técnicas

Nivel medio de Word y Excel y preferiblemente licenciado en derecho /ADE

  • Transversales & Comportamentales

Mucha empatía

Tener al cliente en el centro

Ganas de aprender y aportar una visión nueva a lo que hacemos.

 

BENEFICIOS

• Modelo híbrido de teletrabajo.

• Un día de vacaciones por mes trabajado (conforme duración de Convenio con la universidad).

Únete a BNP Paribas PF España, certificada por ChooseMyCompany con el sello de calidad HappyIndex Trainee. Este sello nos califica como una compañía atractiva para los estudiantes, gracias al feedback de nuestros propios becarios.

 

Compromiso de diversidad e inclusión

BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GRUPO BNP PARIBAS

El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nivel internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio.

CIB2S

BNP Paribas en su actividad de Securities Services ofrece una amplia variedad de servicios derivados de la compra-venta de instrumentos financieros y participaciones en fondos de inversión, como su liquidación, custodia, valoración, administración y financiación y todas las operaciones financieras derivadas de los mismos (pago de dividendos, ampliaciones de capital, suscripciones y reembolsos de fondos, etc.).

SOBRE EL PUESTO

MISIÓN

Estamos buscando contratar a un junior para back office sin experiencia para unirse a nuestro equipo de Settlement de Madrid. Como junior de back office, informará al gerente y participará en todas las tareas del equipo. Garantizar precisión, cumplimiento normativo y eficiencia en procesos documentales y de soporte a equipos internos.

RESPONSABILIDADES

–      Respetar los plazos y anticipar proactivamente problemas operativos informando al responsable si es necesario

–      Controlar el riesgo para evitar incidencias

–      Intentar, de manera continua, mejorar los procedimientos para agilizar los procesos

–      Ser organizado para trabajar de manera eficaz con el equipo

–      Conocer, entender y seguir las reglas del mercado

–      Cumplir en todo momento las políticas, directrices y procedimientos internos

El rol incluye las siguientes responsabilidades clave:

·        Gestión y seguimiento de la liquidación de operaciones de valores tanto en mercado local como internacional

·        Reconciliación de valores y efectivos con los subcustodios

·        Gestión de las tareas derivadas de la custodia de valores (pignoraciones, emisión certificados, testamentarías…)

·        Seguimiento de las normas de mercado y procedimientos del grupo

·        Atención al cliente y resolución de incidencias

·        Onboarding/outboarding de clientes

·        Seguimiento de Proyectos

 

REQUISITOS

  • Estudios

Grado (preferible ADE o similar) y máster valorable.

  • Experiencia

No es necesario, pero valorable.

  • Idiomas

Castellano: nativo

Inglés: nivel mínimo B2 y C1 deseable

COMPETENCIAS

  • Técnicas

– Conocimiento del paquete office

  • Transversales & Comportamentales

– Ser responsable y organizado

– Proactividad  

– Habilidad para colaborar y trabajar en equipo

BENEFICIOS

Compromiso de diversidad e inclusión

BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.   

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

 Spain IT Platform

The Spain IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacenters, Application Production, Security, Architecture as well as elements of the Global Services organisation.

 ABOUT THE JOB

MISSION

  • Business Area/Department Overview
    • The current application production support is based in Madrid for Global Banking European local application support and maintains over 260 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilizing various technologies. The team also assist end users and provide a good quality of service, security, monitoring and reporting through both on Technical and Functional support.
    • Members of the team work with a wide variety of core technologies, in-house and third-party systems and they are expected to pick up skills in many other technologies, through mentoring, internal and external training. 

Purpose & Scope of the role

In line with the overall BNP Paribas sourcing strategy, this role will be in Spain as part of a Madrid based team.

The role is also to ensure a high-quality level of services for all these applications and their users. It includes involvement in:

    • Application Production Support

–        Provide technical and functional support to users on internal or 3rd party European applications 

–        Manage technical and functional incidents and problems

–        Testing and cross checks

–        Interact with IT Production & ICP Support Teams

–        Incidents/Requests/Changes/Problems Management.

    • Knowledge Transfer:

–        Build and update knowledge database for incidents, processes, …

–        Build expertise in other applications & technologies supported by the team.

–        Train/mentor other members of the team for support activities

–        Suggest & implement continuous improvements

–        Organise regular incident review meetings with APS peers (when SPOC of an area) and discuss areas for improvements (detection, communication, risk of occurrence, documentation…)

–        Adapt and learn to new application or new application functionality

–        Improve team autonomy on incident resolution 

    • Automation:

–        Automate processes for common tasks and reporting

–        Suggest & implement continuous improvements for monitoring

    • Communication:

–        Collaborative and clear communication within the team and with other IT teams and stakeholders

–        Regular feedback to management

–        Escalate to management when relevant 

    • Continuity Management:

–        Preparation and validation of DR scenarios

–        DR testing arrangements and reporting 

–        Perform IT components DR tests during BCP testing

–        BCP tests reporting, action plan and monitoring

    • Capacity Management:

–        Participate in discussion around capacity management for all our applications with APS or with ADM teams pre/post go-live

–        Raise any concerns related to capacity management while investigating an incident

–        Suggest improvements in retention policy and discuss with relevant persons 

    • Asset & Obsolescence Management:

–        Maintenance of the inventory of applications (Application’s cartography) 

–        End-to-End management of the flow mapping (CFT management, inter-application links, ….) 

–        Recordkeeping of application repositories update 

–        Management of application licenses

–        Risk analysis of the obsolescence management 

    • Support to Development Project Team:

–        Provide Technical support to IT teams on all products (systems, middleware, database) during projects

–        Provide support during projects UAT

–        Operating requirements in coordination with Development teams

–        Acceptance of Development teams deliveries

–        Definition and validation of support models & arrangements

–        Review and validation of documentation delivered by project teams + update of the production document 

    • Coordination

–        Follow up and contribute to application migrations and upgrades for functional enhancements in case of Central Apps: in close collaboration with central/regional IT Hubs

–        Coordinate testing with local business correspondents and central IT teams (e.g. Atlas)

–        Respond to functional incidents and request functional Business line enhancement

–        Supply high‐quality user support for the Business lines

–        Suggest optimizations and efficiency gains

–        Where required, propose and carry out initiatives to simplify applications and to automate tasks In connection with their scope of applications, producing reporting documents

–        Validation and creation of change requests from local development team requests to Technical Application Support

    • Planning, Implementation and Documentation of Production Workflows

–        Implementation, maintenance, documentation and troubleshooting of workflows to automatize processes.

–        Implementation of workflows in Autosys

–        Implementation of CFT and FTaaS flows and post processes

–        Monitoring of workflows 

The successful candidate is expected to be comfortable operating in English and interacting with other teams in other locations.

RESPONSIBILITIES

Essential:

·        Experience on production support activities (>5 years)

·        Incidents/Problem/Change Management

·        Train/mentor other members of the team for support activities

·        Suggest & implement continuous improvements for automation and monitoring

·        Good Communication and Escalation

·        IT Continuity Management

·        Capacity Management

·        Asset & Obsolescence Management

·        Support to Development Project Team

·        Coordination Capabilities

·        Planning, Implementation and Documentation of Production Workflows

        • Excellent command of English – Written and verbal.

·        Adaptability and desire to learn new products and technologies.

        • Adept at working within a team spread over multiple geographical locations with diverse cultural background

·        Proficient analytical and troubleshooting abilities

        • Taking ownership and resolution focused
        • Ability to build relationships across internal and external teams

·        Ability to manage high pressure situation, analyse, prioritise and multi-task

·        Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

        • Analytical and interpersonal skills. 
        • Consider the implications of actions on colleagues, partners and clients before making decisions, and escalate issues to the manager when unsure
        • Good interpersonal skills and team player
        • High energy level coupled with a desire to take on responsibility
        • Highly motivated in achieving results in whatever the environment conditions. 
        • Good project management skills

 Proficient Technical skills:

        • Windows and Unix/Linux skills
        • Application Servers: IIS, WebSphere, JBoss, Citrix
        • Database knowledge: MS-SQL and Oracle.
        • Scheduling tool: Autosys and PowerShell scripting
        • Monitoring tool: Dynatrace or equivalent
        • Ticketing tools (ITSM, Jira…)
        • Microsoft tools (advanced Excel, Word, PowerPoint, OneNote…)
        • Optional skills:
          • Programming Languages: Python and Perl
          • Database knowledge: Postgres
          • Others: SAML 2.0, SSO
          • Knowledge on payment systems
          • ITIL certifications

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 32 vacation days.


Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

 

MISSION

Within Group BNP Paribas ITO Function, Global Trade Operations, a community of 700* people in the 3 CIB regions & 50 countries, leverage on their integrated and global model to accompany the business strategy being the Global Trade operations Platforms a key enablers of the transformation.

The European Trade Finance Service Center has 115 employees across 16 nationalities in Spain and provides solutions for Domestic and international Guarantees, Syndicated guarantees, Fronting, Green and sustainable linked guarantees and Documentary products (Import and Export) for both, corporations or institutions, in close collaboration with the Global Trade Solutions teams.

RESPONSIBILITIES

Deal directly with CIB clients ensuring their needs are met and/or exceeded within established agreements.

Provide assistance/support to clients and corporate groups on technical aspects of International and Domestic Guarantees.

Process Guarantees issued on behalf of the Bank’s clients or other branches/subsidiaries/correspondents, including the review and validation of wordings in non-standard or pre-validated formats.

The day to day processing of guarantee expiries and follow up with branches, correspondents and clients to ensure a smooth release of guarantee instruments as they meet their expiry dates. 

The role will also be responsible for assisting the Invoicing and Fees officer when necessary.

Detailed responsibilities:

•        Ensuring client needs are met and/or exceeded, processing client requests on a timely and proactive manner. 

•        Providing assistance/support to clients and corporate groups on technical aspects of International and Domestic Guarantees.

•        Providing support and assistance to Front Office (FO) on technical aspects and practices and in getting deals booked and properly processed.

•        Verifying that all approvals are in place (from Credit Risk, Compliance and Legal) in order to proceed with client requests

•        Processing of Guarantees issued on behalf of the Bank’s clients or other branches/subsidiaries/correspondents, direct/indirect with due regard to legal, compliance and risk aspects.

•        Checking that wordings in non-standard or pre-validated formats are acceptable for the Bank.

SKILLS

•        A good understanding of Guarantees products and specific regulation (URDG, ISP, UCP…)

•        Knowledge of general accounting rules, mastering specific accounting rules for guarantees 

•        Systems and processes: Word/Excel, SWIFT

•        English & German mandatory