Application Production Support Analyst BNP Paribas (#MITP)

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.
In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.
BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

LO&IT develop, support and maintain over 20 applications for a wide variety of internal clients for BNP Paribas CIB (Corporate & Institutional Banking), utilising various technologies. The team is spread across London and Mumbai. A dedicated “Application Production Support” team exists (known as LAS APS) to assist end users and provide a good quality of service, security, monitoring and reporting.
Applications supported include Tier 1 corporate banking and finance systems, security systems, governance, business continuity, facilities and compliance. Members of the team work with a wide variety of core technologies (Windows, dotNET, SQL Server, Autosys, SSIS/SSRS) and third party systems, and are located in London and Mumbai. Members of the team bring expertise in some technologies/applications, are expected to pick up skills in many others, through mentoring, internal and external training and to propose improvements.

MISSION

A support analyst IT role is to provide Production Support (incident, request & change management) technical and functional for all the LO&IT applications including UK payments systems (hosted in Paris and London) and to ensure a high quality level of services for all these applications and their users. The role also includes involvement in continuity/BCP, obsolescence management, asset management, monitoring, support to projects.
It reports hierarchically to a Global Production Support team manager. This role is part of a UK based team (London) and an extended team in Mumbai.
The role support users mainly in the UK and works very closely with Development (ADM), Business Analysts, and other Production Support (APS) and infrastructure teams in London, Paris, Madrid, Brussels, Mumbai & Bangalore.
In line with the overall BNP Paribas sourcing strategy, we are now looking to co-locate the LAS APS role in Spain.
The successful candidate is expected to be comfortable operating with a 3 location support model between London, Mumbai and Spain.

RESPONSIBILITIES

Incidents/Requests Management
Change Management
Problem management
Knowledge Transfer
Automate processes for common tasks and reporting
Communication, Feedback and Escalation
Continuity Management
Capacity Management
Asset & Obsolescence Management
Support to Development Project Team

REQUIREMENTS

Essential
Experience on production support activities (between 2 and 5 years)
Hardware knowledge (application , database, web servers and agents)
Database knowledge and SQL Server
General Web technologies
Monitoring tool knowledge (Geneos, Dynatrace…)
Ticketing tools (ITSM, Jira…)
Microsoft tools (advanced Excel, Word, Powerpoint, OneNote…)

Preferred
• Optional technical skills: Windows, C#/.NET, PowerBI, SSRS/SSIS, Autosys
• Knowledge on payment systems
• ITIL certifications

Languages

 •  English: fluent.
 

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days

Diversity and Inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.