Change & Continuous Improvement Business Analyst

June 20, 2024

Change & Continuous Improvement Business Analyst


  • Permanent
  • ES-Madrid-Madrid
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Mission and Objectives

As part of Global Banking Operations (GBO) – Global Trade Operations (GTO) – European Trade Finance Operations Line (ETFO) the Change & Continuous Improvement team has as its key mission:

1.           Optimize the operational efficiency of Trade Finance scope

2.           Promote and support transformation and continuous improvement initiatives

3.           Ensure optimal alignment of processes and procedures across the different locations

The team reports to the Head of ETFO and operated in close collaboration with Global Traditional Trade Organisation (GTTO), the Business (BCEF & CIB), IT (Dwings, TCH, Ivision etc..) and Trade Operations.

The team operates in a regional perimeter (EMEA) with special focus on International Guarantees Services in Paris (SGI) and Trade Finance Service Center in Madrid (TFSC). Its mandate is divided into 4 main areas :

–             Continuous Improvement

–             Digitalization and industrialization

–             Data & reporting

–             L1 Support & Ebanking  


Main responsibilities

–          Identify and assess key operational needs and evaluate their criticality and impact, as well as their feasibility;

–          Gather, review and analyze business data and other qualitative information and develop business cases;

–          Liaise between several different actors in the Trade Finance EMEA scope;

–          Assess options for process optimization and automation, including business process modeling

–          Maintain documentation regarding various projects, processes and operations

–          Collaborate with operations, project managers, IT and other cross-functional teams to consistently deliver operational improvements and drive process industrialization.

–          Define change management strategy and drive its implementation

–          Ensure hypercare period and post-implementation monitoring and report

–          Define and facilitate appropriate governance.


Training and occupational experience

·       2-3 years of experience as business analyst/project manager;

·       Experience in project management in the IT area;

·       Process mapping skills;

·       Comfortable with MS Office;

·       Fluent in English (C1 level).

·       Organizational and Analytical skills:

–        Identifying and presenting key information. Providing structured opinion and synthesizing all the elements pertaining to the matter in hand;

–        Ability to learn. Continuously seeking out and mobilizing the resources needed to enhance self-development and to learn;

–        Setting priorities, planning actions and methodically progress by coordinating activities and resources in the best possible way;

–        Integrity. Acting ethically, in compliance with what is said and respecting the company’s values and rules;

–        Sharing knowledge;

–        Team work. Co-operative and proactive attitude;

–        A practical approach to problem analysis and resolution.