Organizational Transformation Officer BNP Paribas (#MITP)

May 29, 2024

Organizational Transformation Officer BNP Paribas (#MITP)


  • Permanent
  • ES-Madrid-Madrid
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BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services. 

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.


The IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.



The primary objectives of this role are to contribute to the MITP governance through the standardization of procedures, guidelines, and new reports, reinforcing the  organizational structure, improving internal communication, and doing that by providing support all IT Production teams.  

In close collaboration with the Head of Spain CTO Office, she/he will be responsible to implement a modern and integrated governance of our daily operational performance, looking for simplification, modernization, and with a strong risk approach. She/he also ensures good alignment and transparency with all our partners whether internally or externally.


Main mission for the Governance & Transformation Manager is to provide support to the Spain CTO Office to facilitate a proper framework regarding transversal topics:

  • Provide support to the Spain CTO Office and all MITP Management to facilitate Global policies, procedures, and guidelines, including Strategic Plan, TOM, and objectives, are properly transmitted, managed, and applied at a territory level.
  • Coordinate with Territory teams (Spain HR, Legal, Procurement) territory requirements communications and support MITP Domain heads on those initiatives when necessary.
  • Collaborate with the central teams on any initiative to support and reinforce Madrid IT Platform alignment with Target Operating Model and the Group IT Production expectations.
  • Resource management processes & procedures. On/off-boarding, organizational structure standardization, skills assessments, new joiner’s sessions, trainings, WIIO presence, etc.
  • Creation and maintenance of an MITP SharePoint to published common procedures to be consumed by the MITP Platform.
  • Enhance & Promote communication across MITP domains and the communication between MITP and the Central Production functions.
  • Support to MITP Mgmt team, Spain CTO and CTO Office Domain Head & Chief of Staff on their priorities but also in organisational transformation projects, IG Missions (from the initial mission announcement to the completion of IG recos), etc.


  • Languages
    • High English spoken and written fluent (B2/C).
    • Spanish.
  • Technical skills
    • IT knowledge and ability to manage MS Office suite: Excel, Power BI, Forms and SharePoint.
    • ITIL Foundation certificate will be desirable.
  • Transversal & Behavioral skills
    • Good interpersonal and communication skills.
    • Collaborative mindset with multiple stakeholders.
    • Ability to work autonomous, influence their peers and in team environment.
    • Analytical mind-set.


• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

• Flexible compensation plan.

• Hybrid telecommuting model (50%).

• 31 vacation days.

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

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