Who are we?

We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

 Among other services, our portfolio is composed of:

· Applications Management (Architecture, Project Management, Development, and Quality Assurance).

 · IT Risks & Cybersecurity Services.

 · Platforms Management.

 · Data Analytics and AI.

 · Operations.

 Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!

 About the job

Main responsibility:

The Data Service Delivery Officer will be included in the organization of Personal Finance (PF) IT Data Tribe (Central) and/or PF subsidiaries’ local squads in a Time & Material service, to support subsidiaries in BAU (Business As Usual) activities regarding their data IT systems (daily monitoring, incident, problem and change management, deployment coordination management with IT OPS, …) and in identification & implementation of project’ tasks that imply new infrastructure and/or changes.

In this context, your functions will be: 

· – Production’ Daily morning check:           

o  In case of an issue and/or a delay with processes and/or flows, make sure the right teams are handling the problem, and the entity is properly informed as soon as possible.

o  Other environments may be included in this monitoring task, but the priority is always Production.

· – Monitor Production incidents life cycle with the PF subsidiaries and appropriated IT OPS teams, and launch an escalation procedure if it is needed

o  Regular communication toward the entity that will give them the right visibility on the evolution of the issues.

o  Support the different teams in troubleshooting and resolution of data-related issues

· – Prepare reports: incidents, major events and propose enhancements in monitoring dashboards

· – Request management of infrastructure (databases, storage, open flow communications, scheduling, monitoring, etc) on the different environments with the IT OPS.

o  Responsible for ensuring that Changes by the IT OPS are made (monitor, report, communicate).

· – Delivery management coordination with IT OPS (toolchain CI/CD) for Pre-production and Production environments – after test phases validations of the entities.

· – Storage capacity monitoring.

· – Infrastructure costs monitoring with FINOPS.

· – Analyze changes to be made in Production environments and delivery of recommendations.

· – Analyze and assess operational incidents to optimize corrective and preventive actions by the subsidiary’s squad.

· – Foster a culture of continuous learning and improvement within the team.

 What it is in for you:

 · A great international team providing services all around the world for BNP Paribas Personal Finance subsidiaries.

 · Good perspective for growth: Service catalog is enlarged year after year in order to fulfil all the needs of BNP Paribas Personal Finance entities.

 What we are looking for:

Good knowledge of:

·  ITIL Process management

·  ServiceNow

·  JIRA

Full understanding of:

· Monitoring & Alerting: Dynatrace, ELK (Kibana, Grafana)

·  Software Development Lifecycle (SDLC)

·  Agile principles and ceremonies

·  Toolchain: CI/CD tools (Gitlab, Jenkins…)

·     · Orchestrator: Autosys, Airflow

·  Unix (Shell)

Optionally/ as a plus 

· Production Networking (Virtual IPs, Proxies, Firewalls, micro segmentation, …)

·  Autosys, Airflow

· Data Virtualization (SQL)

·  DataViz Tool : Tableau & PowerBi

· Legacy cluster Hadoop (Hue, Jupyter)

 Skills:

 Behavioural Skills
 * Ability to collaborate / Teamwork.
 * Communication skills – Oral & written
 * Ability to understand, explain and support change.

 Transversal Skills
 * Analytical ability
 * Ability to develop and leverage networks

 Tools – Methodologies – Technologies

 · MS Office Pack Microsoft

 o Excel

 o Word

 o Power Point

 Language skills:

 Proficient in English (Reading and writing – B2 minimum).

 Nice to have: French (Reading and writing).

 About our culture:

 We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

 Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.

 We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.

 We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.

 Benefits:

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.

 • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).

 • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.

 • Flexible compensation plan. 

 • Hybrid telecommuting model (50%).

 • 31 vacation days.

 Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas has a presence in 75 countries with more than 185,000 employees, including 145,000 in Europe. It ranks highly in its two core activities: Retail Banking & Services and Corporate & Institutional Banking.

At BNP Paribas, we work continuously on behalf of our clients, helping them to realize their projects around the world.

You can be an important part of this, helping us to serve our clients both in mature and emerging markets, providing them with financial solutions across a diverse range of expertise, products and services. Our origins lie in Europe, but nearly a quarter of our employees now work in our multi-award-winning Asia Pacific offices and we are a committed player in all markets.

Strong risk management, combined with the stability that comes from being part of one of the largest banking groups in the world, underpin our success. Joining us, you will become an integral part of a dynamic team that spans nationalities, cultures and backgrounds, drawing together people from around the globe and reflecting our commitment to international placements.

RISK HUB
RISK is an integrated and independent control function of the BNP Paribas Group. It is the second line of defense on the risk management activities of the Group which are under its direct responsibilities, including credit and counterparty risk, market risk, funding and liquidity risk, interest rate and foreign exchange risks in the banking book, insurance risk, operational risk, and environmental and social risks.
 
RISK aims at being a partner of the businesses by contributing to their sustainable development, but also a gatekeeper to ensure risks taken remain compatible with the Group’s Risk Appetite and its strategy. 
 
RISK Iberian Hub Madrid is a transversal platform servicing the RISK Function by covering added-value activities around credit risk, market risk, operational risk and data protection. Offering a wide range of services to RISK teams, from consulting to cyber security going through data analysis, modelling or artificial intelligence.
 
RISK ORM CIB SCOPE & ORGANIZATION

As a second line of defence, RISK ORM CIB aims to provide RISK and CIB Management with a front to back consolidated view on operational risks of CIB activities in order to contribute to the reduction of operational risk and to better respond to Regulator’s expectations. 

RISK ORM CIB mandate is to challenge and supervise the Operational Risk management of CIB activities, for operational risk processes and themes assigned to RISK. To that end, RISK ORM CIB relies on an effective operational risk management setup covering CIB activities: Global Banking, Global Markets, BP2S and functions covering CIB activities (independent control functions1 and transversal functions), Anti-Fraud, ICT, Third Party Risk management, and Data Protection.

RISK ORM CIB is organized in 3 Business Lines, 3 Regions and 4 Transversal teams.

· Regions: Americas, APAC, EMEA

· Business Lines: 2S, Global Markets and Global Banking & Functions

· Transversal teams: Transformation & COO Office team (since October 2018), TTR (Transversal Technology Risk) including Fraud, Information and Technology (ICT), Third-Party (TPRM), also Data Privacy and Protection (DPP) and lastly TRM (Transversal Risk Management)

 
ABOUT THE JOB
MANDATE

RISK ORM CIB Transformation & COO Office team ensures the management of the Transformation Program led within RISK ORM CIB in close coordination with CIB, Compliance and RISK ORM Group. It is also in charge of RISK ORM CIB COO Office..

ACTIVITIES

RISK ORM CIB Transformation & COO Office core activities globally are focused on Program / Project Management incl. Industrialisation, AI & Automation, Change, Training & Communication, Business Management and RISK ORM CIB steering.

In Madrid, RISK ORM CIB Transformation & COO Office activities are focused mainly on Project Management, related to:

 

o The Target Operating Model, including more specifically CIB alignment project, further industrialisation, mutualisation, internationalisation, TOM for new perimeters of activities ….

o The creation of industrialized platforms via reviews of activities led in Portugal and in India platforms in order to identify and deploy further best practices, RISK ORM CIB process reviews will be handled in strong coordination with OROs

o The AI & Automation stream which includes:

o AI & Automation opportunities identifications working with the OROs WW

o the reporting project in collaboration with RISK ORM Group

o the management of the relationship with RISK System in India which is our automation partner for all our automatization.

o the RISK360 users access management for 1LOD & 2LOD (currently managed at ORM Group level)

o The Change – Training, communication, and events’ organisation for RISK ORM CIB community (ie. AI & Automation workshops)

o Contribute to other transversal and strategic projects within RISK ORM or RISK CIB upon request

o Handle the Transformation governance through a Transformation Committee

· The Organizer can be requested to participate in the COO Office tasks and contribute to Committees (RISK ORM Eco, Sponsors meetings, …)

The RISK ORM CIB Transformation & COO office organizer will be in charge, or contribute to one or multiple projects having a posture that will facilitate the relationships among the different stakeholders (RISK, RISK CIB, RISK ORM GROUP, RISK ORM CIB, RISK ORM CIB, RISK System) and in line with RISK ORMC CIB roadmap and priorities.

The RISK ORM CIB Transformation Organizer will be integrated in the Madrid RISK ORM CIB team under the Head of TTR leadership with a functional reporting line to the Head of RISK ORM CIB Transformation & COO Office in Paris.

 
REQUIREMENTS
  • Business Skills

· Strong Knowledge of Program & Project management

· Knowledge of the CIB businesses and the RISK galaxy is a plus

· Language:  fluent in English both in oral and in written is mandatory. French speaker is a plus but not mandatory

 
  • Behaviour Skills

· Excellent Organisational and synthetic skills

· Team player with high collaboration mind-set

· Autonomy, capability to manage and deliver with low supervision.

· Excellent people skills

· Good communication skills both in oral and written.

· Good presentation skills (capacity to prepare clear, synthetic slides in PowerPoint)

· Capacity to organize and animate working group sessions, meetings…both at operational level and senior managers level)

  • Transversal Skills

· Strong capacity to manage projects in agile mode.

· Very good capacity to understand, explain and accompany change management.

 
  • Technical Skills

· Microsoft office pack (Word, Excel, PowerPoint)

· Group RISK tools

  • Competencies

· 5 years of professional experience in the Banking Industry, Audit, Program management

BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.
 
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
 
 
RISK HUB
RISK is an integrated and independent control function of the BNP Paribas Group. It is the second line of defense on the risk management activities of the Group which are under its direct responsibilities, including credit and counterparty risk, market risk, funding and liquidity risk, interest rate and foreign exchange risks in the banking book, insurance risk, operational risk, and environmental and social risks.
 
RISK aims at being a partner of the businesses by contributing to their sustainable development, but also a gatekeeper to ensure risks taken remain compatible with the Group’s Risk Appetite and its strategy. 
 
RISK Iberian Hub Madrid is a transversal platform servicing the RISK Function by covering added-value activities around credit risk, market risk, operational risk and data protection. Offering a wide range of services to RISK teams, from consulting to cyber security going through data analysis, modelling or artificial intelligence.
 
 
ABOUT THE JOB
 
MISSION
 

As any BNP Paribas Function or Operational Entity, RISK is responsible for the management, in compliance with BNP Paribas risks tolerance and the supporting policies and procedures, of the operational and regulatory risks caused by, or related to, its activity. A permanent control framework, relying on three lines of defence guaranties the proper exercise of such responsibility.

 

RISK first line of defense (1LoD) relies mostly on a network of identified Operational Permanent Control coordinators spread across the different streams of the Function. 

 

In order to continue reinforcing the consistency of the management of operational risks across the function, to complete the implementation of the Operational Risk Management Framework within the different streams, to strengthen the steering of the existing remediation projects (data protection, cyber, RCSA & controls) and with the perspective to refine the assessment of the global risk profile of the function, RISK decided create a role of Chief Conduct & Control Officer (RISK CCCO) reporting to the RISK Chief Transformation Operating Officer (RISK CTOO)

 

To achieve these goals, the RISK CCCO is supported by a team based in Madrid & Paris (RISK GOPC & RISK CISO).

 

With a primary focus on the Central / Global RISK teams, the RISK CCCO GOPC team will: 

 

1-      Assess and when necessary, enhance the overall ORM framework (including data protection, TPRM, Fraud, technology risks) throughout RISK,

 

2-      Ensure the consistency of the ORM framework implementation cross RISK streams (RCSA, Control Plan, Procedures, recommendations monitoring),

 

3-      Act as the point of contact for Compliance matters (Professional Ethics, Conduct Risk, Volcker certification) in France for the Global teams, and in coordination with the second line of defense (2LoD)

 

4-      Preparation and documentation of RISK Internal Control Committee

 

5-      Animate the RISK OPCs community across RISK

 
 
RESPONSIBILITIES
 

The RISK CCCO GOPC team has the responsibility to ensure the enforcement and efficiency of the control framework and to promote and fathom the adequate risk management culture within RISK 1LoD. 

  

This includes the following key responsibilities: 

  

Animate the RISK OPC network:

 

–  Lead RISK OPC community, who within their streams or regions, are responsible for the oversight of non-financial risks, to strengthen and rationalise the LoD1 ORM framework across RISK.

 

–  Foster awareness and continuous improvement through guidelines, templates and guidance provided to RISK OPC community.

 

–  Newsletter are sent periodically by head of RISK GOPC (Contribution expected)

 

–  Contribution to RISK OPC Community Committee

 

–  Maintain updated RISK OPC Community

  

Embed a conduct and control-mindset in all facets of the function

 

–  Act as an Ambassador of the BNPP Code of Conduct within RISK, promoting high ethical and professional standards.

 

–  Foster culture on conduct risk awareness and control mind-set, implementing risk culture-oriented initiatives (e.g., awareness campaigns, trainings)

  

Steer the overall control framework throughout RISK: 

 

–  Monitor the RISK roadmap and priorities defined

 

–  Ensure a consistent implementation of Group operational risk management and permanent control methodologies for 1LoD within RISK, focused on the main components of Operational control (Procedures, RCSA, HI, PI, Actions and remediation plans, recommendations…)

 

–  Management of 360 Riskop tool accesses for RISK staff & review and confirm or reject the access request for staff out of RISK involving any RISK scope

 

–  Review periodically existing control framework with proposed enhancements, in coordination with 2LoD

 

–  RISK ICC organization and prepare the documentation support.

  

Ensure, through the network of OPCs, the consistency and robustness of the ORM framework implementation cross RISK streams

 

–  Oversee the delivery of improvement remediation plans based on material weaknesses identified in the annual self-assessment

 

–  Coordinate necessary programs or other efforts to ensure compliance with external and internal requirements, such as policies and procedures

 

–  Anticipate potential future areas of regulatory, conduct and operational risks

Enhance ORM framework awareness within RISK in collaboration with 2LoD

–  Establish and provide to RISK OPCs standards for reporting

 
REQUIREMENTS
 
 
  • Experience
 

–  Knowledge of BNP Paribas Operational Risk Framework

 

–  Knowledge of RISK scope and organization will be considered as added value

 

–  Management of 360 Riskop

 
  • Languages
 

–  Fluent in English (French is a plus)

 
SKILLS
 
  • Technical
 

–  Knowledge of BNP Paribas Operational Risk Framework

 

–  Risk Management

 

–  Management of 360 Riskop

 
  • Transversal & Behavioral
 

–  Strong Communication skills and Active listening

– Autonomy, Proactivity and interest in learning and improving.

–  Power Point and Excel

 

 
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.
 
 
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
 

Misión 

Realizar las tareas relativas a la recepción de visitas, llamadas y tareas de apoyo en los centros de trabajo, de acuerdo a la normativa interna de Cetelem y a las instrucciones de su superior, con el objetivo de ofrecer un servicio adecuado y dar apoyo a las distintas actividades de negocio en los centros de trabajo.

FUNCIONES

·Llevar a cabo la recepción, atención e información de visitas.
·Recepción de llamadas de la centralita (externas e internas).
·Realizar los servicios de Postventa ligera (Sevilla, Valladolid).
·Gestionar la recepción de mensajería y correo. Registrando los documentos recibidos por mensajería. Controlando los albaranes. Realizando la clasificación para la distribución. 
·Llevar a cabo la recepción de documentación del departamento jurídico, reclamaciones, RH, y remitirla escaneada al departamento correspondiente (Sevilla, Valladolid, Alcalá).
·Gestionar las solicitudes y peticiones de mensajería (incluida internacional en Sede). Preparar envíos en los servicios de recogida. Registrar envíos realizados.
·Realizar el control y mantenimiento de las salas (Sevilla, Valladolid, Alcalá).
·Detectar, comunicar y seguir las incidencias de Inmobiliario (Sevilla, Valladolid, Alcalá).
·Gestión del almacén y archivo (Alcalá)

Misión 

Realizar las tareas relativas a la recepción de visitas, llamadas y tareas de apoyo en los centros de trabajo, de acuerdo a la normativa interna de Cetelem y a las instrucciones de su superior, con el objetivo de ofrecer un servicio adecuado y dar apoyo a las distintas actividades de negocio en los centros de trabajo.

FUNCIONES

·Llevar a cabo la recepción, atención e información de visitas.
·Recepción de llamadas de la centralita (externas e internas).
·Realizar los servicios de Postventa ligera (Sevilla, Valladolid).
·Gestionar la recepción de mensajería y correo. Registrando los documentos recibidos por mensajería. Controlando los albaranes. Realizando la clasificación para la distribución. 
·Llevar a cabo la recepción de documentación del departamento jurídico, reclamaciones, RH, y remitirla escaneada al departamento correspondiente (Sevilla, Valladolid, Alcalá).
·Gestionar las solicitudes y peticiones de mensajería (incluida internacional en Sede). Preparar envíos en los servicios de recogida. Registrar envíos realizados.
·Realizar el control y mantenimiento de las salas (Sevilla, Valladolid, Alcalá).
·Detectar, comunicar y seguir las incidencias de Inmobiliario (Sevilla, Valladolid, Alcalá).
·Gestión del almacén y archivo (Alcalá)

ROLE AND RESPONSIBILITIES

Integrated in the Global Iberian Centre of Excellence, the candidate will be responsible for supporting RISK ORM management in the development and implementation of the ICT risk management framework. 

As ICT Operational Risk Officer, the candidate will be responsible to contribute to the following topics:

Framework: to assist in the review, analysis and challenge of the ICT risk management framework, and particularly the norms & standards, consistent with RISK ORM guidelines, and validate any exemption to these norms & standards, namely in the ICT Risk and Control plans definition.

Risk Identification & Assessment: to challenge and verify the first line of defence (1LoD) risk identification, ensure the consistency of potential incidents quantification, conduct independent ICT risk assessments (incident review, post mortem analysis), and validate closure of permanent control actions (controls implemented by 1LoD).

Risk Decision & Treatment: to assist in the supervision of the risk treatment process (risk acceptance, risk transfer, risk remediation) performed by the BNP Paribas Entities and their Departments and/or to produce opinions on the ICT risk exposure with RISK ORM and 1LoD Management. To oversee the definition of the risk mitigation action plans and the implementation of the correlated recommendations.

Control testing: to conduct independent testing and challenge 1LoD (IT and operations) controls and oversee/perform 2LOD tests/vulnerability scans when required.

Risk management planning: to assist in the identification of the main ICT risks priorities, clarify/ define the approach to perform the work aligned with BNP Paribas framework, manage relationships with stakeholders, and ensure the completion of deliverables as agreed.

Risk Reporting, Monitoring & Alert: to support BNP Paribas Management and the RISK stakeholders on incidents and crisis management (e.g. security events, data leakage); to alert on critical points for attention to be raised to RISK Management.

Awareness / Training / Animation: to assist in promoting and driving awareness on ICT risks; to assist in organising risk meetings, forums and committees with community members.

SKILLS & EXPERIENCE REQUIRED

The successful candidate will need to have previous experience in implementing risk management programs and/or working in an internal/external ICT assessment function within a reputed consultancy/global organisation, with robust knowledge of technology, risks, architectures and related tools. Prior ICT risk experience (IT, Cyber, Vendor management etc.), exposure to the Financial Services industry, experience with GRC tools and other risk management information systems is preferred.  

Negotiation, conflict management and presentation skills are necessary. The individual will assist in the preparation/contribution to the development of BNP Paribas RISK ORM ICT independent testing controls and conduct Risk and Control Self-Assessment independent re-testing and validation on 1LoD set up and performed controls. Experience interacting with regulatory agencies is a plus.

SPECIFIC REQUIREMENTS

  • 4 – 8 years of experience specifically in technology risk assessments 
  • Bachelor’s degree in information technology, Information Security, Business or Risk Management (or equivalent professional qualification)
  • Team player – focus on the success of the whole team. Working well both with others, as well as individually
  • Excellent stakeholder management skills
  • Experience in a Technology Risk, Information Security or an ICT Assessment and audit role 
  • Good listening and analytical skills – being able to come to a thoughtful and business focused conclusion quickly
  • Motivated to pro-actively collaborate, challenge and contribute to promote a highly qualified team of experts in several domains and with relevant previous experience in BNP Paribas, Finance Sector, or Consulting firms
  • Flexibility to travel and to work in a global context
  • Ability to co-operate and work well with others adopting an approachable style – Important as we work closely with a large and diverse set of stakeholders, cultures, and contexts
  • Ability to see the stakeholder perspective, i.e. from a business and operational point of view, the most secure solution is not always workable or realistic considering costs and benefits
  • Demonstrating a calm professional approach, with a good understanding of delivery within time constraints and the need to escalate/inform departmental management as appropriate, and collaborate with many departments
  • Adapting personal approach to suit situations, individuals, groups and cultures. Being flexible in relation to getting the job done
  • Taking accountability for their actions and be open and honest when things have gone wrong, and celebrating successes when things have gone well
  • Being rigorous and thorough, especially when logging and tracking issues through conclusion
  • Ability to manage their workload as to meet the realistic targets and priorities set in conjunction with management
  • Demonstrating a high-level of commitment and self-motivation, combined with enthusiasm and a genuine interest in the role of Risk Assessment in business
  • Ability to express views clearly and fluently, both orally and in writing. Considers the audience, avoiding technical jargon wherever necessary and appropriate
  • Ability to re-think, promote continuous improvement, presenting and implementing new solutions and approaches

COMPETENCIES

  • Good knowledge of ICT risks, IT Control, Information Security, Business Continuity, IT operations and IT Audit and assessment methodologies and concepts
  • Experience working with ICT risks, business continuity, IT Management and operations, IT risk and IT audit teams
  • Ability to articulate risk management concepts in business language
  • Excellent written and verbal communication skills
  • Proficient with Microsoft Office Suite
  • Prior experience documenting tool requirements to support risk management
  • Proven ability to manage issues through to resolution; skilled at making judgement calls
  • Ability to successfully multitask and complete difficult assignments within deadlines which may have short lead times
  • Industry certifications (e.g. CISA, CRISK, COBIT) or willingness to obtain the same
  • Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework
  • Multilingual capability (English is essential, French is preferred, other language is a plus)

CONDUCT

  • Be a role model, supporting and fostering a culture of good conduct
  • Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks
  • Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

NICKEL

Nickel es una start-up perteneciente al Grupo BNP Paribas. Somos una empresa con un propósito muy claro: nuestra misión es luchar contra la exclusión financiera a través de un servicio sencillo, presencial y accesible. Nickel ofrece una cuenta abierta a todo el mundo, sin ninguna condición de ingresos ni vinculación. Ya somos cerca de 850 empleados en París, Nantes, Madrid, Lisboa, Bruselas y Berlín, con un ambiente joven, dinámico y multicultural!

 ¿Qué hacemos? 

 Ofrecemos una cuenta de pago, con un IBAN nacional y una tarjeta de débito Mastercard que el cliente puede abrir en una lotería o estanco sin salir del barrio. Este modelo de negocio único ya cuenta con más de 4 millones de clientes y más de 12.000 puntos de venta. 

 En España, Nickel se lanzó en 2021. Actualmente estamos viviendo una etapa de gran crecimiento y ya contamos con 2.300 puntos Nickel en todo el país. Si quieres formar parte de esta gran aventura, sigue leyendo 😉

SOBRE EL PUESTO

MISIÓN

Contacto con interlocutores internos y externos, el objetivo de esta posición es atender a las prioridades del Dpto. en función de las necesidade tales como:

 * Responder y tratar las solicitudes de Clientes o Puntos de Venta,
 * Campañas telefónicas: contactar con prospectos para captación, o análisis de cartera las necesidades de prospectos 
* Tareas administrativas
 * Misiones específicas: limpieza de bases de datos, pruebas de desarrollo de herramientas, ….

Todo ello respetando y cumpliendo los procedimientos y  controles intrínsecos a nuestra actividad.

RESPONSABILIDADES

 * Asegurar el tratamiento y resolución de las peticiones o quejas recibidas a través de los distintos canales de comunicación
 * Promover todos nuestros servicios
 * Participar en la consecución de nuestros objetivos de calidad y de productividad
 * Analizar, controlar la conformidad y seguimiento de los expedientes detectando y escalando cualquier irregularidad
* Realización de gestiones administrativas y de control
 * Detectar y participar proactivamente en la mejora de procesos 
 * Participar, a petición del responsable, en proyectos transversales ligados a la actividad

REQUISITOS

 * Idiomas
 * Inglés y Francés valorable

COMPETENCIAS

 * Técnicas
 * Entorno Google
 * Microsoft Office 365

* Transversales & Comportamentales

 * Escucha activa
 * Orientación al cliente
 * Capacidad de colaborar y trabajar en equipo
 * Atención al detalle / rigor 
 * Creatividad & Innovación / Resolución de problemas 

BENEFICIOS
• Plus Comida y Plus Transporte.
• Plan de Pensiones.
• Seguro de Salud.
• Seguro de vida.
• Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países.
• Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity).
• Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado.
• Plan de retribución flexible.
• Modelo de teletrabajo híbrido (47%).
• 28 días de vacaciones.

Compromiso de diversidad e inclusión
BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Por tanto, en igualdad de condiciones en cuanto a cualificación y competencias para el puesto, accederá la persona candidata del sexo menos representado en ese nivel. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.

BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. El Grupo mantiene posiciones clave en sus tres grandes áreas de actividad: Domestic Markets e International Financial Services (cuya red de banca minorista y servicios financieros forma parte de Retail Banking & Services), así como Corporate & Institutional Banking, que ofrece servicios a clientes corporativos e institucionales. El Grupo acompaña a sus clientes (particulares, empresarios, PYMEs, grandes empresas e instituciones) para ayudarles a realizar sus proyectos prestándoles servicios de financiación, inversión, ahorro y aseguramiento. En Europa, el Grupo tiene cuatro mercados domésticos (Bélgica, Francia, Italia y Luxemburgo) y BNP Paribas Personal Finance es número uno en financiación a particulares en Europa.

BNP Paribas Real Estate presta servicios a lo largo de todo el ciclo de vida del inmueble: transacción, consultoría, valoración, Property Management e Investment Management. Cuenta con un equipo de Project Management dedicado a la planificación, coordinación y gestión de procesos constructivos, y otro para el estudio de los mercados.

RESPONSABILIDADES

  • Liderar la estrategia y ejecución de transacciones de Corporate Finance y Capital Markets, asegurando el crecimiento y posicionamiento de la compañía como referente en el sector.
  • Proporcionar asesoramiento de alto nivel en inversiones y desinversiones, desarrollando relaciones estratégicas con clientes clave e inversores supervisando y optimizando el rendimiento del equipo, asegurando la entrega de soluciones innovadoras y de valor agregado en un entorno altamente competitivo.
  • Liderazgo en transacciones de Corporate Finance y Capital Markets: Dirigir el proceso completo de compra-venta de activos, portfolios y compañíasinmobiliarias. Adicionalmente, estructuración de JVs y otras operaciones de corporate finance. Gestionar negociaciones complejas, asegurando condiciones que maximicen el valor para el cliente y la empresa.
  • Desarrollo de relaciones estratégicas: Establecer y mantener relaciones sólidas con inversores, instituciones financieras, promotores y otros actores clave en el sector. Actuar como punto de contacto principal para clientes estratégicos y representarlos en reuniones de alto nivel. 
  • Análisis y asesoramiento en inversiones: Realizar y revisar análisis financieros avanzados y modelizaciones para evaluar la viabilidad y rendimiento de las transacciones. Proporcionar recomendaciones estratégicas y personalizadas a clientes basadas en el análisis de mercado y rendimiento proyectado de los activos.
  • Gestión y desarrollo del equipo: Supervisar y coordinar al equipo de consultores y analistas, asignando responsabilidades y supervisando el progreso en proyectos. Fomentar el desarrollo de talento, proporcionando mentoría y apoyando el desarrollo profesional de su equipo.
  • Optimización de procesos y estrategias: Evaluar y mejorar constantemente las metodologías de trabajo y los procesos internos para asegurar la eficiencia y calidad en la entrega de proyectos. Aportar ideas innovadoras para mejorar el desempeño del equipo y la posición competitiva de la empresa.  
  • Análisis de mercados y oportunidades para identificar tendencias y oportunidades.  
  • Coordinación de asesores externos en el marco de las transacciones (legales, fiscales, técnicos, etc…).
  • Conocer y aplicar los procedimientos de la compañía y de la propia línea de negocio (utilizar aquellas herramientas involucradas en cada uno de los procesos)
  • Cumplir con la política global de KYC de la compañía (ver apartado roles y responsabilidades KYC)

BENEFICIOS

  • Programas de formación, planes de carrera y oportunidades de movilidad interna, no solo a nivel nacional sino también a nivel internacional gracias a nuestra presencia en diferentes países
  • Comité de Diversidad e Inclusión a nivel Grupo que vela por un ambiente de trabajo inclusivo. En los últimos años se han creado varias comunidades de empleados que organizan diferentes acciones de concienciación en torno a la diversidad e inclusión (PRIDE, We Generations y MixCity)
  • Programa de voluntariado corporativo (1 Million Hours 2 Help) en el que los empleados pueden dedicar tiempo de su horario laboral a actividades de voluntariado
  • Plan de retribución flexible
  • Seguro Médico y de Vida incluído 
  • Modelo de teletrabajo híbrido
  • 28 días de vacaciones

BNP Paribas Grupo en España es un empleador que ofrece igualdad de oportunidades y se enorgullece de brindar igualdad de oportunidades de empleo a todos los que buscan trabajo. Nos comprometemos activamente a garantizar que ninguna persona sea discriminada por motivos de edad, discapacidad, cambio de género, estado civil o de matrimonio, embarazo y maternidad/paternidad, raza, religión o creencias, sexo u orientación sexual. La equidad y la diversidad están en el centro de nuestra política de contratación porque creemos que fomentan la creatividad y la eficiencia, lo que a su vez aumenta el rendimiento y la productividad. Nos esforzamos por reflejar la sociedad en la que vivimos, manteniendo la imagen de nuestros clientes.

ITTF Iberia platform is a sharedservice center, which provides services and resources on behalf of ITTF centraldepartment, and other ITG partners, in Spain and Portugal. ITTF Iberia platformensures a common alignment in terms of strategy, operating model, IT standardswith ITG beneficiaries, as well as, a full alignment with local and territoryrules and stakeholders

The ITTF Department Office divisionensures operational support for the entire department in key areas such asbudgeting, sourcing, project portfolio management, and IT risk management. Thedivision is also responsible for defining and coordinating governance,developing and monitoring the department’s IT strategy, as well as handlingad-hoc missions.

 

Report to

The position is within ITTF IberianPlatform – Department Office in Madrid, under the supervision of ITTF IberianPlatform Department Office manager in Madrid, with functional link with ITTFDepartment Office – Sourcing head in Paris

 

Mission 

  • The main mission of ITTF Department Office- Sourcing team is to support ITTF Operational teams in the definition, maintenance and monitorization of their internal & external sourcing strategy in collaboration with other specialized functions
  • The scope is mainly ITTF Central, with specially focus in external outsourcing
  • Use of Tools (OPT, OP360…) and CAO, P&P, ITG COO Sourcing, etc process

 

Main responsibilities

  • Support to the central TPRM (Third Parties Risk Management) process, for the follow-up of risks associated to external service providers and participation to the ITG Outsourcing Committee
  • Maintains completeness and quality of data in the OP360 Risk tool and stores documentation related to TPRM activities (e.g. evidence)
  • Contributes to regulatory reporting by ITG Central Sourcing team, provides data and KPIs to monitor TPRM ITTF activity, and addresses various requests (committees, audits, dashboard, etc.)
  • Manages the relationship with the teams involved in the TPRM approach (Sourcing ITG Central, IT Risk Management ITTF, P&P, Risk, etc.)
  • Communicates within the ITTF Sourcing team the information necessary for the activity of each resource concerned
  • Monitoring of compliance with TPRM processes for all intra-group outsourcing contracts signed on the international ITTF scope
  • Support to the execution of control plans and collection/storing of evidences for potential future audits or inspections, as well as audits (JST, IG, ECB) and various reportings to the regulators  

 

REQUIREMENTS

ProfessionalExperience

  • 2-3 years

Training 

  • Business school or University Graduate
  • Excellent proficiency of Excel, Powerpoint, Sharepoint
  •  Knowledge on Outsourcing process and Third Party Risk Management (TPRM)
  • Knowledge of IT project management would be a plus.
  • Skills and behaviours 

Skills

  • Rigour and a sense of organisation and management of priorities
  • Analysis capacity
  • Good written and oral communication
  • Ability to work in both emergency and project mode.
  • English and French are a must

BENEFITS

  • Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
  • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity)
  • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities
  • Flexible compensation plan
  • Hybrid telecommuting model (50%)
  • 31 vacation days

Diversity and inclusion commitment

BNP Paribas Group in Spain is anequal opportunity employer and proud to provide equal employment opportunity toall job seekers. We are actively committed to ensuring that no individual isdiscriminated against on the grounds of age, disability, gender reassignment,marriage or civil partnership status, pregnancy and maternity/paternity, race,religion or belief, sex or sexual orientation. Equity and diversity are at thecore of our recruitment policy because we believe that they foster creativityand efficiency, which in turn increase performance and productivity. We striveto reflect the society we live in, while keeping with the image of our clients.

GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

RISK HUB

RISK is an integrated and independent control function of the BNP Paribas Group. It is the second line of defense on the risk management activities of the Group which are under its direct responsibilities, including credit and counterparty risk, market risk, funding and liquidity risk, interest rate and foreign exchange risks in the banking book, insurance risk, operational risk, and environmental and social risks.

RISK aims at being a partner of the businesses by contributing to their sustainable development, but also a gatekeeper to ensure risks taken remain compatible with the Group’s Risk Appetite and its strategy. 

RISK Iberian Hub Madrid is a transversal platform servicing the RISK Function by covering added-value activities around credit risk, market risk, operational risk and data protection. Offering a wide range of services to RISK teams, from consulting to cyber security going through data analysis, modelling or artificial intelligence.

ABOUT THE JOB

MISSION

 The AIR Tech team is a JV created in 2024 between the two functions Compliance and RISK with the aim of pooling resources for the delivery of AI and RPA projects as well as for technology watch. 

 Within this team, we are looking for a PMO profile to work on the AI for Compliance or AI for RISK programs. 

 The Project Management Officer (PMO) will support the planning, organization, and supervision of various projects aiming at implementing Artificial Intelligence withing RISK and Compliance. 

 The PMO will also contribute to the building of AIR Tech infrastructure (KPIs), communication plan, training plan, knowledge management, KPIs follow-up, resources allocation, etc. 

 This role is crucial to ensure : 

 –       1. That project strategic objectives and deadlines are met, resources are allocated efficiently, and documentation is well maintained. The PMO will work closely with business analysts, other PMOs, and other stakeholders to ensure the successful execution of the program 

 –       2. That AIR tech has a robust support infrastructure in order for the AIR Tech team to thrive and in order to ensure visibility for AI and Robotics initiatives within the Functions

RESPONSIBILITIES

 Contribute to AIR Tech infrastructure and support function in collaboration with the other members of the COO team 

 ·    Contribute to AIR Tech communications 

 ·    Contribute to AIR Tech training 

 ·    Contribute to AIR Tech KPIs follow-up 

 ·    Contribute to financial follow up and optimisation 

 ·    Contribute to the team animation, transversal actions and activities organisation 

 Support for planning and organization for the team projects and programs: 
 * Develop the program plan, including defining timelines, and required resources.
 * Provide logistical coordination to organize the schedules of compliance experts and sponsors, prepare and update documentation to maintain sponsor engagement throughout the program.
 * Oversee task progress and ensure project schedule adherence.

 * Regularly update project tracking documents, such as dashboards, status reports, and performance indicators, and notably for the reporting during AI for Compliance committees.

 Communication and coordination: 

 ·       Organize regular stakeholder engagement activities such as workshops, feedback sessions to maintain strong relationships and gather insights for project success. 
 * Coordinate presentations drafting, meetings, and minutes, ensuring effective communication between project stakeholders.
 * Maintain proactive communication with management and sponsors to provide visibility on project execution and achievements.
* Organize and maintain project documentation, ensuring all relevant information is easily accessible and up to date.

REQUIREMENTS

 * Experience

 * 8 to 12 years of experience in project management or a related role.

 * Languages

 * Fluent in English, French is a plus

SKILLS

 * Technical

 * Proficiency in communication tools and softwares.
 * Project Management Experience 
 * Experience in Agile is a plus

 * Transversal & Behavioral

 * Strong organizational and coordination skills.
 * Excellent communication and interpersonal skills.
 * Ability to work independently and as part of a team.

BENEFITS

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan. 
• Hybrid telecommuting model (50%).
• 32 vacation days.

Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.